Kevin Bird
Phoenix
Summary
Forward-thinking and team-oriented professional with a deep commitment to fostering collaboration and unlocking the true potential within individuals & teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
GSOC SUPERVISOR
Crisis24
Phoenix, AZ
10.2025 - Current
- Lead shift operations within the Global Security Operations Center (GSOC), serving as the primary escalation point of contact and ensuring a coordinated response during incidents.
- Train and manage SOC analysts through performance check-ins, coaching, and shift oversight to maintain consistent operational standards.
- Build and deliver weekly intelligence reports identifying security trends, operational gaps, and actionable insights to improve client outcomes.
GSOC ANALYST
Crisis24
Phoenix, AZ
08.2024 - 10.2025
- Executed Crisis Response & Management protocols in the following situations; tsunami warnings, tornado warnings, emergency medical events, fires, large scale protests.
- Built out various tools & training materials to enhance the efficiency of the team in emergency situations, including authoring a SOP (Standard Operating Procedure) that is widely used in the GSOC.
- Completed 2,000+ security investigations and developed evidence packages for law enforcement, contributing to multiple arrests and successful prosecutions.
D2D SALES REPRESENTATIVE
EcoShield Pest Solutions
Hicksville, NY
05.2021 - 09.2022
- Utilized persuasive communication techniques to close deals quickly and efficiently, generating over $200,000 in personal sales revenue for the company over the course of two summers.
- Assumed a leadership role during my second summer, training new sales team members on company procedures and supporting them in achieving their sales targets. Contributed to a team effort that generated $1.4 million in gross revenue for the company in 2021.
Education
Bachelor of Applied Science (B.S.) - Intelligence & Information Operations
The University of Arizona
Tucson, AZ, US05.2024
Postgraduate Certification - Terrorism & International Security
University of St Andrews
Online12-2026
Certification
- American Red Cross: First Aid/CPR/AED
- FEMA IS-200C, FEMA IS-100.C, FEMA IS-700.B
- CISA: 210W-06, CISA: 210W-09, CISA: 210W-05
- Everbridge: Incident Operator & Visual Command Center Operator
AWARDS
Tim Walsh Sportsmanship Award
2024 College Hockey National Champion
Timeline
GSOC SUPERVISOR
Crisis24
10.2025 - Current
GSOC ANALYST
Crisis24
08.2024 - 10.2025
D2D SALES REPRESENTATIVE
EcoShield Pest Solutions
05.2021 - 09.2022
Bachelor of Applied Science (B.S.) - Intelligence & Information Operations
The University of Arizona
Postgraduate Certification - Terrorism & International Security
University of St Andrews