KEVIN BISCOE
Tempe
Summary
Results-driven Property Management Professional with a proven record of success across affordable, student, and luxury multifamily housing. Experienced in full-cycle leasing, HUD/LIHTC compliance, financial reporting, and staff leadership. Known for revitalizing underperforming communities, increasing occupancy through strategic marketing, and maintaining high resident satisfaction while ensuring operational and regulatory excellence.
Overview
8
8
years of professional experience
Work History
Leasing Manager
ALUE
04.2025 - 11.2025
- Served as a traveling leasing specialist and turnaround manager assigned to underperforming Class C and below properties, focusing on rapid occupancy growth and operational stabilization.
- Execute targeted outbound marketing campaigns, and manage social media presence to drive lead generation and increase property visibility across multiple markets.
- Generate an average of 10 or more approved applications weekly, and 15 to 20 new move-ins monthly, consistently exceeding leasing goals.
- Conduct unit walks and readiness inspections in collaboration with maintenance teams to ensure timely completion of turns, and high-quality presentation standards.
- Coordinate directly with maintenance supervisors and vendors to prioritize work orders, unit prep, and project completion timelines.
- Process applications and leases from start to finish, including verifications, screenings, approvals, and digital lease execution through AppFolio.
- Lead property tours, respond to inquiries, and maintain daily follow-ups to convert leads into qualified residents.
- Maintain detailed leasing and traffic reports, ensuring accuracy within AppFolio and CRM systems.
- Collaborate with regional management to develop custom marketing strategies, pricing adjustments, and retention initiatives for struggling assets.
- Mentor and train on-site leasing teams, providing hands-on guidance in sales techniques, customer relations, and compliance best practices.
- Consistently recognized for transforming high-vacancy communities into stabilized, revenue-producing properties through proactive marketing, service excellence, and strategic coordination.
Property Manager
Catholic Housing Charities
09.2024 - 04.2025
- Administer and ensure full compliance with HUD, Section 8, LIHTC, and local housing authority regulations, maintaining audit-ready tenant files and certifications.
- Prepare and submit required monthly, quarterly, and annual reports to HUD and regulatory agencies with 100% accuracy.
- Conduct internal file audits to verify tenant eligibility, income documentation, and recertifications, proactively correcting discrepancies.
- Oversee all financial operations, including rent collections, accounts payable/receivable, and delinquency management to meet budget goals.
- Manage tenant relations and conflict resolution, maintaining high resident satisfaction through clear communication and prompt issue resolution.
- Coordinate and prioritize maintenance work orders, ensuring timely response to urgent requests and consistent property upkeep.
- Organize community-building events and resident engagement initiatives to foster a positive, inclusive living environment.
- Collaborate with vendors, contractors, and local agencies to ensure quality service delivery and compliance with safety and housing standards.
- Lead on-site staff through scheduling, task delegation, and performance feedback to ensure operational excellence and regulatory alignment.
Assistant Property Manager
Yugo
07.2023 - 08.2024
- Oversaw daily operations for a 400+ bed student housing community, ensuring smooth building occupancy, maintenance coordination, and exceptional resident experiences.
- Managed the full leasing cycle from lead generation to move-in — including property tours, application processing, lease preparation, and approvals.
- Collaborated with the corporate marketing team to design and execute digital and on-campus campaigns, increasing lead volume, and maintaining 95%+ occupancy during peak terms.
- Supervised rent collection, payment tracking, budgeting, and financial reporting, contributing to accurate forecasting and reduced delinquency rates.
- Conducted credit and background screenings, ensuring compliance with Fair Housing, ADA, and local rental regulations.
- Coordinated maintenance requests and vendor services, ensuring timely completion, and high resident satisfaction.
- Trained and mentored new hires; led monthly leasing and compliance refresher sessions to strengthen team performance and procedural consistency.
- Developed and managed outbound marketing and social media strategies, expanding brand visibility across multiple platforms.
- Investigated and resolved resident concerns, lease violations, and property disturbances with professionalism and sound judgment.
- Partnered with ownership and regional leadership to support operational goals, capital projects, and strategic initiatives for property growth.
Leasing Consultant
Sheldon Residential
12.2020 - 05.2022
- Delivered exceptional customer service and leasing support for a luxury multifamily community, maintaining a vacancy rate below 10% through strong relationship-building and follow-up.
- Conducted daily property tours and personalized consultations with prospective residents, achieving a 70% close rate during peak season, and 40% during the off-season.
- Managed 30–50 prospect follow-ups per day via phone, email, and CRM systems to convert inquiries into leases.
- Created and promoted marketing content through Instagram and on-site events, boosting traffic and brand visibility.
- Coordinated and tracked over 40 maintenance work orders monthly, ensuring timely completion and resident satisfaction.
- Assisted in lease execution, renewals, and move-in coordination, contributing to high occupancy and retention rates.
- Partnered with management to enhance marketing strategies and streamline the resident communication process.
Shift Leader
Subway
05.2018 - 12.2020
- Supervised a team of up to 5 employees to ensure proper workflow and efficient completion of tasks.
- Trained new employees on company policies, procedures, and service standards.
- Prepared food, placed orders for products, and conducted waste/product counts every shift.
- Resolved customer complaints and concerns in a timely and professional manner.
- Collaborated with management to implement new procedures and improve overall shift performance and productivity.
- Managed daily cash operations, oversaw cash registers daily, handled cash deposits, and was responsible for reconciling cash drawers to ensure accuracy.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2023
Skills
- Full-cycle leasing operations (lead → prospect → applicant → tenant)
- Application processing, income verification, and digital lease execution
- Tenant relations, renewals, and retention strategies
- Property inspections, unit readiness, and maintenance coordination
- Occupancy optimization and performance tracking
- Outbound and inbound marketing campaigns
- Social media content creation and engagement (Instagram, Meta, etc)
- Community outreach, digital advertising, and event marketing
- Lead generation, guest card management, and CRM follow-up systems
- Brand positioning and online reputation management
- Budgeting, rent collection, and delinquency reduction
- Accounts payable/receivable and deposit reconciliation
Property management expertise
Marketing & Outreach
Financial & Operational Management
- Financial reporting, auditing, and expense control
- Vendor relations and contract management
- HUD, LIHTC, and Section 8 compliance and audit readiness
- Fair Housing, ADA, and local housing law adherence
- File audits, income certifications, and verification processes
- Staff onboarding, training, and performance coaching
- Scheduling, task delegation, and cross-department coordination
- Conflict resolution and resident communication
- Goal setting and operational oversight for multi-site portfolios
- AppFolio, Yardi, RentCafe, Entrata, and Microsoft Office Suite
- Google Workspace, CRM systems, and social media management tools
Compliance & Regulatory Knowledge
Leadership & Administration
Technology & Software
LANGUAGES
English
Timeline
Leasing Manager
ALUE
04.2025 - 11.2025
Property Manager
Catholic Housing Charities
09.2024 - 04.2025
Assistant Property Manager
Yugo
07.2023 - 08.2024
Leasing Consultant
Sheldon Residential
12.2020 - 05.2022
Shift Leader
Subway
05.2018 - 12.2020
Bachelor of Arts - Psychology
Arizona State University