Kevin Cruz

• Provided excellent customer service to beneficiaries, family members, and recovery community during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and Salvation Army policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and prepared beneficiaries' files.
• I also regularly attend recovery based professional functions and have regular public speaking engagements. Aside from making the process less anxious for the applicant, I find it especially rewarding to be able to ease the pain of many family members alien to the recovery process.

As a civil litigation attorney I personally handled all aspects of hundreds of cases from intake to trials and appeals. I was awarded a Certificate of Achievement from the City of Palmdale, California for obtaining an arbitration award of nearly $16 million in a real estate trust dispute. I have experience advocating in all areas of civil litigation, approximately 50% plaintiffs/50% defense. Passed California Bar in 1999 and worked for a variety of Los Angeles firms.

As a Crew Member I was responsible for running the register, stocking shelves, and creating beautiful displays; all while making sure that every customer had a fun, friendly, and informative shopping experience.