Summary
Overview
Work History
Skills
Websites
Accomplishments
Timeline
Generic

Kevin Gray

Maricopa,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Lead Vehicle Operations Specialist

Rivian
08.2022 - Current
  • Deep dive and analyze KPI’s to improve operational efficiency and customer satisfaction
  • Scheduled 3rd party body shop repairs and consistently followed up to ensure ETC were adhered to, to ensure reduced dwell.
  • Lead Fenkell training and execution for the SW region
  • Increased invoice/claim from $46,500 in March to over $300,000 in July while reducing 21+ day dwell from 160 in June to 11 by end of July
  • Subject matter expert in PDI’s and Fenkell
  • Maintained stage to start for PDI’s at 0 day dwell
  • Collaborated with cross functional teams to reduce PDI dwell and decrease amount of delivery reschedules
  • Mentored Riv 3 Phoenix Vo, helping their promotion to Sr. VO
  • Stepped in to help support multiple locations while VOM/ASM were on vacation
  • Contributed to enhancing the PDI experience through Zoom calls and providing feedback to leadership
  • Coached new and current employees on new company rollouts
  • Focused on continuous improvement to increase productivity and streamline communication for PDI’s
  • Create work orders and Service requests and organizing PDI workload
  • Maintain 5s in vehicle operations area
  • Trained team on workload planning for PDI’s and delegating workload to Technicians
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Facilitated team meetings to encourage collaboration and share best practices across organization.
  • Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Senior Vehicle Operations Specialist

Rivian
09.2021 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.

Store Manager

Burlington
06.2015 - 10.2021
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw, trained and encouraged four supervisors, promoting culture of efficiency and performance.
  • Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Scheduled and led weekly workload planning meetings for all supervisors to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Implemented new continuous process and identified poor work habits to improve effectiveness.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Trained new hires in diverse jobs and kept employees up to date through frequent meetings.
  • Proactively identified performance gaps among assistant store managers and implemented process improvements to enhance leadership.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Strengthening merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Operations Manager

Burlington Crestwood II
10.2012 - 06.2016
  • Manage the customer service and cashier teams, driving compliance to established Company policies and standards, such as safekeeping of Company funds and property, human resource practices, loss prevention, sales and record-keeping procedures.
  • Provide guidance to Customer Service Supervisors to ensure smooth customer flow at the registers.
  • Manage the overall execution of all operations and receiving SOPs.
  • Help solve problems that affect the store's service, efficiency, and productivity.
  • Coach, train and develop a team to deliver an outstanding shopping experience in a highly professional way.
  • Manage the receiving process, transfers, debits/damages, and chargebacks to maintain the accuracy of the inventory through partnership with the Receiving Supervisor.
  • Manage the overall scheduling process, maintaining integrity of all scheduling functions, and ensure schedules and payroll budgets are compliant with company standards.
  • Oversee all facilities maintenance and housekeeping standards.
  • Coordinate the recruitment and hiring of qualified applicants to meet the needs of the store.
  • Monitor the orientation, training, coaching of all associates in partnership with all members of management to ensure it is completed timely and using all available resources.
  • Engage and partner with regional team to resolve store issues and solicit additional training and support.
  • Safeguard company assets and ensure that adequate security exists within the store, physical facilities comply with safety codes and ordinances and oversee all accounting room operations.
  • Ability to provide outstanding customer service and teach those behaviors.
  • Ability to manage front end, receiving, and store operations effectively.
  • Ability to develop and train workforce, build relationships, and utilize skills of workforce most appropriately.
  • Ability to process information/merchandise through computer system and register system.
  • Ability to maintain a fair, consistent set of standards as they apply to the work force.
  • Ability to adjust priorities and manage time wisely in a fast-paced environment.
  • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to managers and associates
  • Accomplishments: Most improved store in 2012 #1 sales first and second quarter 2013 #2 sales third and fourth quarter 2013.
  • Rivian Internal

Assistant Store Manager (sales manager) Hardware, lawn and garden, service, fitness

Sears
06.2011 - 10.2012
  • Provided leadership including setting clear expectations and holding the team and self-accountable for results.
  • Developed and prioritized action plans with timely follow up.
  • Department standards have been inspected and worked with associates to maintain recovery and sales expectations.
  • Executed customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.
  • Selected, developed and managed performance of individuals and team, through reports/scorecards/dashboards, and completed observations and on the spot training.
  • Pricing accuracy (ad sets, markdown, clearance).
  • Trained associates on Protection Agreement and Merchandise Replacement Agreement opportunities.
  • Role played with associates to overcome obstacles with their customers.
  • Monitored and proactively addresses outliers in customer satisfaction, sales, profit margin, operation process, and compliance against plan or established standards including unit integrity and seasonal merchandising.
  • Provided first person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Survey, customer verbatims, and customer/associate interactions.
  • Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.
  • Implemented new programs such as sales using iPad.
  • Conducted weekly district calls for credit performance, and compliance of recaps with iPad.
  • Accomplishments: District supervisor of Credit.
  • Oversee entire district on credit apps to plan and enforcing stores compliance of meeting 125% or greater in credit penetration through coaching, goal setting, action plans, competitions in district and stores.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Store manager

Dollar General
01.2010 - 10.2011
  • Oversee everyday operations of store.
  • Making schedules for payroll allowance.
  • Cutting expenses.
  • Devise plans to increase sales.
  • Setting sales goals.
  • Delegating and strong leadership skills.
  • Interviewing, hiring, and training of all associates.
  • Opening and closing store.
  • Making bank drops.
  • Analyzing businesses to exceed company goals and objectives.
  • Setting plan-o-grams to company directive.
  • Leading a team to excel in sales and increase profitability of the store, while providing over the top customer service.
  • Setting a culture in the store of friendly service and high productivity standards.
  • Accomplishments: Up 10.5% y.t.d.
  • In sales Increased charity contributions by 300% m.t.d.
  • Rivian Internal

Receiving lead

Sears
06.2009 - 01.2010
  • Oversee the daily operations of the store, from receiving trucks, to processing merchandise.
  • Confirming online orders Managing associates in meeting core compliance in all aspects of the receiving department Shipping of merchandise via UPS.
  • Tracked on daily basis product goods coming into the building and scheduling correct staff for truck days.
  • Mastering my organization skills to maximize stockroom space for time and cost effectiveness.
  • Rivian Internal

Sales Manager

Carson Pirie Scott
01.2002 - 01.2009
  • Level 3 Sales Area Manager of shoes, home goods, intimate apparel, and men's department.
  • Performed supervisory and administrative functions as a member of the "Store Manager on Duty Team".
  • Assisted in managing every element of daily store functions, 100% compliance of exceptional customer service.
  • Resolved customer service concerns to customer's complete satisfaction and developed associated ability to effectively handle customer service issues.
  • Managed merchandising and planning to maximize sales and profits.
  • Coordinated sales set-up process and audited completed set ups to ensure accuracy.
  • Communicated with buyers on stock issues and missed opportunities based on selling and customer feedback.
  • Made recommendations to management staff on business opportunities.
  • Conducted interviews and selections of qualified store associates.
  • Trained associates in an effective manner and provided support to maximize retention.
  • Ensured sales associates understood job performance standards.
  • Developed selling teams.
  • Responsible for monitoring and evaluating associates on a daily basis to ensure they reach their fullest potential.
  • Adhered to all company policies and procedures.
  • Management preparation of physical inventories Accomplishments: Increased cookware business by 43% Was Number 1 in the company for Men's Columbia apparel In the top ten company ranking in impulse item sales.
  • Rivian Internal

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Logistics management
  • Six sigma methodologies
  • Experience in leadership
  • Staff training and development
  • Goal setting
  • Cross-functional teamwork
  • Performance management
  • Sales techniques

Accomplishments

  • Exceeded monthly store sales goals 18 months in a row.
  • Managed and led a team of forty-five Retail Sales Associates.
  • Grand opened two new Burlington locations.
  • Increased invoice/claim from $46,500 in March to over $300,000 in July while reducing 21+ day
  • District Sales Trainer for Attachment sales

Timeline

Lead Vehicle Operations Specialist

Rivian
08.2022 - Current

Senior Vehicle Operations Specialist

Rivian
09.2021 - Current

Store Manager

Burlington
06.2015 - 10.2021

Operations Manager

Burlington Crestwood II
10.2012 - 06.2016

Assistant Store Manager (sales manager) Hardware, lawn and garden, service, fitness

Sears
06.2011 - 10.2012

Store manager

Dollar General
01.2010 - 10.2011

Receiving lead

Sears
06.2009 - 01.2010

Sales Manager

Carson Pirie Scott
01.2002 - 01.2009

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Kevin Gray