Kevin Kim
Sierra Vista
Summary
Gained early customer service experience in high school through a marketing class at Buena Deca, managing concessions and handling food and money. Pursued further education at Arizona State University, serving as a Desk Assistant in Century Hall. Developed skills in managing student data, addressing inquiries, and responding to small emergencies. Demonstrated ability to maintain a clean and organized work environment while providing excellent service to students and guests.
Overview
3
3
years of professional experience
Work History
ASU Desk Assistant
Rayanna Stamps
Sierra Vista
01.2025 - Current
- Addressed inquiries from students and guests, ensuring timely assistance.
- Managed phone calls to resolve student needs and concerns.
- Facilitated kitchen access and supported students during dorm lockouts and other emergencies.
Buena DECA Concessions Manager/Employee Trainer
William Conroy
Sierra Vista
08.2022 - 05.2024
- Supervised concession staff to optimize operational efficiency.
- Made sure to keep hands clean while preparing food.
- Operated concession stand by cleaning and preparing food items.
- Interacted with customers to enhance the overall experience.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05-2024
Some College (No Degree) -
Arizona State University-Polytechnic
Mesa, AZSkills
- Customer service
- Conflict resolution
- Emergency response
- Time management
- Data entry
- Inventory management
- Customer engagement
- Message taking
- Cash handling
Accomplishments
- Certificate of Arizona Technical Skills Standards (Marketing)
- NRF Foundation Certification in Customer Service and Sales
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
ASU Desk Assistant
Rayanna Stamps
01.2025 - Current
Buena DECA Concessions Manager/Employee Trainer
William Conroy
08.2022 - 05.2024
High School Diploma -
Buena High School
Some College (No Degree) -
Arizona State University-Polytechnic
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