Kevin Montiel Paredes
Eloy
Summary
Results-driven professional with extensive experience in underwriting and dispatch roles. Known for exceptional attention to detail and commitment to quality, contributing to reduced processing errors and improved operational efficiency.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Tempe, AZ
09.2024 - Current
- Processed insurance applications and verified documentation for accuracy and compliance
- Assisted underwriters in evaluating risk factors and determining coverage options
- Coordinated communication between clients and underwriting teams to facilitate timely responses
- Managed policy renewals, ensuring seamless updates and client satisfaction
- Provided support in training new team members on underwriting processes and tools
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Volunteered to help with special projects of varying degrees of complexity.
- Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
Dispatcher
CAIDD
Eloy, AZ
03.2021 - 09.2024
- Coordinated logistics for efficient dispatching of resources and personnel.
- Utilized routing software to optimize delivery schedules and reduce transit times.
- Monitored real-time communication between drivers and clients to ensure seamless operations.
- Implemented process improvements that enhanced response times and service quality.
- Analyzed dispatch data to identify trends and develop strategies for increased efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Loader and Unloader
Walmart DC
Casa Grande, AZ
02.2019 - 03.2021
- Operated forklifts and pallet jacks to move merchandise efficiently within warehouse.
- Loaded and unloaded trucks, ensuring timely processing of incoming and outgoing shipments.
- Inspected pallets for damage and accuracy before transporting to storage areas.
- Coordinated with team members to streamline unloading processes and improve workflow efficiency.
Insurance Underwriter
Safeway Insurance
Mesa, AZ
10.2016 - 02.2019
- Evaluated risk factors to determine policy coverage and pricing.
- Reviewed insurance applications for accuracy and completeness.
- Collaborated with agents to clarify underwriting guidelines and requirements.
- Analyzed market trends to adjust underwriting strategies effectively.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Education
Associate of Arts -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Document review
- Policy analysis
- Data interpretation
- Industry awareness
- Research
- Technical underwriting
- Data collection
- Policy development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Goal setting
- Risk assessment
- Professional demeanor
Accomplishments
- Achieved low error rate of 1.3% lower than department goal of 5.6% by completing policy transactions with accuracy and efficiency.
- Graduated training with the highest retention rate and overall highest percentage for all assessments.
- Collaborated with team of four in the development of cancellation non-queue special assignments reviewing and processing over 200-300 third party cancellations a day, for duplicate coverage.
Languages
Spanish
Native or Bilingual
Timeline
Underwriting Service Assistant
State Farm
09.2024 - Current
Dispatcher
CAIDD
03.2021 - 09.2024
Loader and Unloader
Walmart DC
02.2019 - 03.2021
Insurance Underwriter
Safeway Insurance
10.2016 - 02.2019
Associate of Arts -
Maricopa Community Colleges, Mesa Community College