Kevin Murphy
Gilbert
Summary
Results-driven technician with advanced diagnostic skills and a commitment to safety compliance. Known for strong collaboration and effective communication, contributing to improved repair processes and team performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Mobile Fleet Technician
Cox Automotive
Phoenix
09.2022 - Current
- Senior mobile fleet technician. Master level ASE certification status. Responsibilities include diagnosis and repair of all vehicles in Arizona fleet for COX communications. Assist in coverage of all shops including Phoenix, Mesa, Scottsdale and Tempe when necessary. Access to all lead capabilities and functions in Fleetwave program in order to assist with other shops and technicians. Day to day job responsibilities include ordering and billing parts. Open and close parts and vendor invoices. Contact shops and vendors to arrange for parts, transportation and sublet repairs for vehicles sent from other locations. Assist other shops operations, repairs, parts and invoices for stock or vehicle repairs. Current use of Fleetwave program, Repair link, Teams, Outlook and other programs currently in use by COX automotive. Training for use in Trait program after merger in August. Promotion from senior level 3 technician to senior mobile technician in 2023. Ford stars training to certify for EV repairs and diagnosis. ALTEC hydraulic, electrical, safety, ANSI and maintenance. 2025 Safety champion for Arizona cox fleet. Recognition from leadership and team members for unleashing potential, championing inclusion, shaping the future and continuously improving.
- Maintained fleet vehicles to ensure optimal performance and safety standards.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine inspections and preventive maintenance on various vehicle types.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Assisted in training junior technicians on best practices and safety protocols.
- Documented repairs and maintenance activities in the fleet management system.
- Communicated effectively with vendors for parts procurement and service coordination.
- Implemented safety measures to minimize hazards in the work environment.
- Repaired or replaced defective fuel injection systems, carburetors, starters and alternators.
- Conducted routine maintenance of air conditioning systems, including filter replacement and refrigerant recharging.
- Diagnosed and repaired electrical, mechanical and hydraulic systems in fleet vehicles.
- Tested vehicle computer systems for malfunctions and made necessary repairs.
- Installed accessories such as radios, GPS devices and security cameras in fleet vehicles.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Conducted test drives before and after repair services.
Service Technician
Coulter Infiniti
Mesa
10.2019 - 09.2022
- Automotive service technician , bumper to bumper repair skills include obd2 specialist , hybrid electrical specialist , all training courses instructor led and online necessary for Nissan and Infiniti certification levels have been completed. Day to day job tasks include diagnosis and repair of all vehicle systems to ensure customer safety and satisfaction . Maintain a clean and safe work environment. Road test with customers to confirm and isolate concerns in order to properly diagnose and repair and confirm proper repairs on customer vehicles. Proper use of automotive diagnosis and repair equipment and to ensure equipment is in proper working order and safe for use .
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various makes and models of vehicles.
- Collaborated with service advisors to determine repair needs and priorities.
- Maintained a clean and organized workspace in compliance with safety regulations.
- Assisted in training new technicians on service procedures and best practices.
- Communicated effectively with customers regarding service recommendations and repairs.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Adhered to quality assurance procedures during every stage of the service process.
- Collaborated with team members to complete projects efficiently and effectively.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Service Technician
Henry Brown Buick Gmc
Gilbert
03.2021 - 01.2022
- Automotive service technician , bumper to bumper repair skills. Day to day job tasks include diagnosis and repair of all vehicle systems to ensure customer safety and satisfaction . Maintain a clean and safe work environment. Road test with customers to confirm and isolate concerns in order to properly diagnose and repair and confirm proper repairs on customer vehicles. Proper use of automotive diagnosis and repair equipment and to ensure equipment is in proper working order and safe for use .
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various makes and models of vehicles.
- Collaborated with service advisors to determine repair needs and priorities.
- Conducted thorough inspections to ensure vehicle safety and performance standards.
- Maintained a clean and organized workspace in compliance with safety regulations.
- Assisted in training new technicians on service procedures and best practices.
- Communicated effectively with customers regarding service recommendations and repairs.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
Service Technician
Infiniti of Mission Viejo
Mission Viejo
05.2014 - 10.2019
- Automotive service technician , bumper to bumper repair skills include obd2 specialist , hybrid electrical specialist , all training courses instructor led and online necessary for Nissan and Infiniti certification levels have been completed. Day to day job tasks include diagnosis and repair of all vehicle systems to ensure customer safety and satisfaction . Maintain a clean and safe work environment. Road test with customers to confirm and isolate concerns in order to properly diagnose and repair and confirm proper repairs on customer vehicles. Proper use of automotive diagnosis and repair equipment and to ensure equipment is in proper working order and safe for use .
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various makes and models of vehicles.
- Collaborated with service advisors to determine repair needs and priorities.
- Conducted thorough inspections to ensure vehicle safety and performance standards.
- Repaired and replaced faulty components in engines, transmissions, and electrical systems.
- Maintained a clean and organized workspace in compliance with safety regulations.
- Assisted in training new technicians on service procedures and best practices.
- Communicated effectively with customers regarding service recommendations and repairs.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Adhered to quality assurance procedures during every stage of the service process.
- Collaborated with team members to complete projects efficiently and effectively.
Field installation and service technician
Clover Systems Solutions
Anaheim
02.2012 - 05.2014
- Build and install industrial electrical control panels and field instrumentation. Perform field wiring repairs and installation. Diagnose failure of field equipment and perform necessary repairs .
- Installed and configured equipment according to company specifications.
- Conducted routine maintenance and troubleshooting on systems in the field.
- Collaborated with clients to understand service needs and provide solutions.
- Communicated effectively with team members to coordinate service schedules.
- Utilized diagnostic tools to identify issues and recommend repairs.
- Ensured compliance with safety regulations during all installation activities.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
- Assisted with training new technicians when needed.
- Diagnosed system malfunctions using specialized test equipment such as multimeters and oscilloscopes.
- Conducted on-site installation of equipment and services for customers.
- Installed wiring systems, network cables and other related components as required.
- Developed a deep understanding of product features and functionality to provide better service to customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction.
- Identified potential upgrades or additional products for customers based on their needs.
Service Technician
Irvine Nissan
Irvine
02.2009 - 02.2012
- Automotive service technician , bumper to bumper repair skills include obd2 specialist , hybrid electrical specialist , all training courses instructor led and online necessary for Nissan and Infiniti certification levels have been completed. Day to day job tasks include diagnosis and repair of all vehicle systems to ensure customer safety and satisfaction . Maintain a clean and safe work environment. Road test with customers to confirm and isolate concerns in order to properly diagnose and repair and confirm proper repairs on customer vehicles. Proper use of automotive diagnosis and repair equipment and to ensure equipment is in proper working order and safe for use .
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various makes and models of vehicles.
- Collaborated with service advisors to determine repair needs and priorities.
- Assisted in training new technicians on service procedures and best practices.
- Communicated effectively with customers regarding service recommendations and repairs.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Adhered to quality assurance procedures during every stage of the service process.
- Collaborated with team members to complete projects efficiently and effectively.
- Completed scheduled appointments on time to drive quality service.
Service Technician
Capistrano Nissan
San Juan Capistrano
11.2006 - 02.2009
- Automotive service technician , bumper to bumper repair skills include obd2 specialist , hybrid electrical specialist , all training courses instructor led and online necessary for Nissan and Infiniti certification levels have been completed. Day to day job tasks include diagnosis and repair of all vehicle systems to ensure customer safety and satisfaction . Maintain a clean and safe work environment. Road test with customers to confirm and isolate concerns in order to properly diagnose and repair and confirm proper repairs on customer vehicles. Proper use of automotive diagnosis and repair equipment and to ensure equipment is in proper working order and safe for use .
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various makes and models of vehicles.
- Collaborated with service advisors to determine repair needs and priorities.
- Maintained a clean and organized workspace in compliance with safety regulations.
- Assisted in training new technicians on service procedures and best practices.
- Communicated effectively with customers regarding service recommendations and repairs.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Troubleshot electrical circuits using schematics and diagrams.
- Logged services performed in service ticket system.
Education
Master Level Automotive Technician - Automotive
Nissan/ Infiniti
Ontario, CA09-2019
Some College (No Degree) - Computer Science
Fullerton College
Fullerton, CASkills
- Advanced diagnostics
- EV repair certification
- Parts procurement
- Fleet management software
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Safety compliance
Certification
- ASE Master certified automotive technician
- A/C handling and safety certification through MACS
- Hybrid and EV systems certification through Nissan, Infiniti and Ford
- CPR Certified
Timeline
Senior Mobile Fleet Technician
Cox Automotive
09.2022 - Current
Service Technician
Henry Brown Buick Gmc
03.2021 - 01.2022
Service Technician
Coulter Infiniti
10.2019 - 09.2022
Service Technician
Infiniti of Mission Viejo
05.2014 - 10.2019
Field installation and service technician
Clover Systems Solutions
02.2012 - 05.2014
Service Technician
Irvine Nissan
02.2009 - 02.2012
Service Technician
Capistrano Nissan
11.2006 - 02.2009
Master Level Automotive Technician - Automotive
Nissan/ Infiniti
Some College (No Degree) - Computer Science
Fullerton College