KEVIN RODRIGUEZ

• Reviewed and dispatched open service orders to ensure timely resolution and customer satisfaction.

• Place outbound phone calls to ensure vendor acceptance
• Building and creating work order cases
• Negotiate pricing details based on Customer contracts

• • Place outbound phone calls to ensure vendor acceptance• Building and creating work order cases• Negotiate pricing details based on Customer contracts

• Drive all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
• Ensure Club's financial and KPI targets are being met on a daily, monthly, and quarterly basis while leveraging P&L, traffic and trend reporting to improve business operations.
• Created business plans and analyzed weekly sales numbers and club statistics with GM to identify potential revenue gaps and adjusted team execution strategy.
• Increased Net Promoter Scores consistently above company average through targeted member feedback initiatives.
• Cultivated a positive and welcoming atmosphere for members and staff by organizing engaging events and promoting inclusivity.
• Create and foster a positive, welcoming atmosphere for members and staff
• Enhanced community outreach and professional relationships to secure corporate memberships and grow member base.
• Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.

• Managed club operations, ensured compliance with company policies and procedures, and utilized audits to meet operational standards across all locations, including customer service, cleanliness, facilities, trainer productivity, and retail sales.
• Collaborated with businesses to market Planet Fitness, establishing corporate sponsorships and accounts.
• Create club budgets and making sure proper steps to ensure targets are achieved.
• Create club budgets and make sure proper steps to ensure targets are achieved.
• Helped with the marketing of planet fitness, collaborating with other businesses, setting up corporate sponsorships and accounts