Kevin Rozell
Prescott Valley
Summary
Dynamic and self-motivated professional with a strong work. Proven ability to enhance client or task engagement and satisfaction through effective problem-solving and attention to detail. Experienced in cash handling and maintaining a clean, organized environment, ensuring operational efficiency and safety.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Server
Dennys Restaurant
06.2025 - Current
- Provided attentive service to guests, ensuring a welcoming dining atmosphere.
- Facilitated seamless order processing by accurately entering customer selections into the system.
- Maintained cleanliness and organization of dining area, enhancing guest satisfaction.
- Assisted with inventory control by monitoring stock levels and notifying management of shortages.
- Cultivated warm relationships with regular customers.
Owner/Operator
Ants on the Move
04.2013 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- This is side work here and there since 2013 attempted a business only to have side work throughout years.
Server, Bar Back
Valle Luna Mexican Restaurants
10.2023 - 09.2024
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Adapted to fast-paced environments by prioritizing tasks during peak hours.
- Prepared and served beverages according to standardized recipes and presentation guidelines.
- Ensured compliance with health and safety regulations to maintain a safe dining environment.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Delivered exceptional customer service by attentively addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area and bar.
- Supported bartenders during peak hours by restocking supplies and preparing garnishes.
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to ensure smooth food service and timely execution of orders.
Server, Prep Cook
On The Border
11.2022 - 10.2023
- Trained new servers on menu items, service standards, and operational procedures.
- Handled cash and credit transactions, ensuring accurate billing and payment processing.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Maintained health and safety standards in food handling and service practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided support to management in daily sales reporting and inventory assessments.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Line Cook
Joyride Taco House
05.2021 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Crew Leader, Mover
Low Budget Movers
04.2020 - 05.2021
- Provided menu recommendations and upselling suggestions to enhance guest experience.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Adapted to changing customer volumes during busy shifts, ensuring service consistency.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Oversaw as many as Number teams at time with more than Number total personnel.
- Mentored junior movers, providing guidance on best practices and industry standards.
- Developed comprehensive move plans tailored to individual client needs and requirements.
- Improved client satisfaction by ensuring timely and efficient relocation services.
- Increased team morale by fostering a supportive work environment that encouraged open communication.
- Maximized team productivity with effective task delegation and resource allocation.
- Assisted clients in navigating complex relocation logistics, alleviating stress during the moving process.
- Reduced damage claims through careful handling of fragile items and proper use of equipment.
- Built strong relationships with clients to ensure repeat business and positive referrals.
- Coordinated closely with warehouse management to ensure efficient storage solutions for clients'' belongings.
- Delivered exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Receiving Team Member
Farnsworth Wholesale Co.
12.2018 - 04.2020
- Optimized scheduling processes, increasing team availability for additional projects.
- Collaborated with sales teams to secure profitable contracts and drive company growth.
- Managed inventory control systems, resulting in decreased loss of items during moves.
- Implemented cost-saving measures, effectively managing budgets for each moving project.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed required paperwork to expedite handling of shipped and received goods.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Forklift Technician
Johnson lifts llc.
11.2016 - 10.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Delivery Driver
Schade Distributing
04.2015 - 10.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Order Selector
Pet Club
03.2014 - 04.2015
- Executed accurate order selection within tight deadlines to ensure timely delivery to customers.
- Maintained organized inventory by systematically labeling and storing products in designated locations.
- Collaborated with team members to streamline order fulfillment processes and enhance efficiency.
- Operated equipment such as pallet jacks and forklifts safely and effectively for order transportation.
- Trained new staff on best practices for order selection and equipment operation to ensure compliance.
- Utilized time management skills to prioritize tasks and meet daily operational goals.
- Reviewed packing lists to ensure accuracy in order picking and minimize errors.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Safely and securely loaded items to prevent damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Crew Leader
Just In Time Moving And Storage
04.2010 - 09.2013
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Oversaw as many as Number teams at time with more than Number total personnel.
- Mentored junior movers, providing guidance on best practices and industry standards.
- Optimized scheduling processes, increasing team availability for additional projects.
- Managed inventory control systems, resulting in decreased loss of items during moves.
- Maximized team productivity with effective task delegation and resource allocation.
- Reduced damage claims through careful handling of fragile items and proper use of equipment.
- Improved client satisfaction by ensuring timely and efficient relocation services.
- Delivered exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Increased team morale by fostering a supportive work environment that encouraged open communication.
- Followed safety protocols to prevent accidents and injuries.
- Built strong relationships with clients to ensure repeat business and positive referrals.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Education
High School Diploma -
Skyline
Mesa, AZ05.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Attention to detail
- Problem-solving
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Stacking and staging
- Forklift operation
Timeline
Server
Dennys Restaurant
06.2025 - Current
Server, Bar Back
Valle Luna Mexican Restaurants
10.2023 - 09.2024
Server, Prep Cook
On The Border
11.2022 - 10.2023
Line Cook
Joyride Taco House
05.2021 - 10.2022
Crew Leader, Mover
Low Budget Movers
04.2020 - 05.2021
Receiving Team Member
Farnsworth Wholesale Co.
12.2018 - 04.2020
Forklift Technician
Johnson lifts llc.
11.2016 - 10.2018
Delivery Driver
Schade Distributing
04.2015 - 10.2016
Order Selector
Pet Club
03.2014 - 04.2015
Owner/Operator
Ants on the Move
04.2013 - Current
Crew Leader
Just In Time Moving And Storage
04.2010 - 09.2013
High School Diploma -
Skyline