Summary
Overview
Work History
Education
Skills
Contact
Education and Training
Timeline
Generic

Kevin Schaefer

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

8
8
years of professional experience

Work History

Team Lead

Chic-Fil-A
10.2023 - 01.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

CSR

Circle K Corp
10.2021 - 08.2022
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Maintained safety protocols through safe handling of equipment and chemicals.

HVAC Technician

Environmental Taming
12.2016 - 04.2021
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Disassembled units, repaired broken components and restored to operating condition.
  • Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
  • Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
  • Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.

Education

No Degree - Christian Counseling

Grand Canyon University
Phoenix, AZ

HVAC Certification -

East Valley Institute of Technology - Adult Education Center
Mesa, AZ
08.2016

Skills

  • Customer Service
  • [Type] Industry Regulations Knowledge
  • Order Fulfillment
  • Product Knowledge
  • Credit Card Payment Processing
  • Complaint Resolution
  • Client Relations
  • Critical Thinking
  • Service Upselling
  • Store Maintenance
  • Upselling and Cross-Selling
  • Problem Resolution
  • Quality Control
  • Stockroom Procedures
  • Grammar
  • Customer Relations
  • Performance monitoring
  • Quality control
  • Complaint resolution
  • Relationship building

Contact

Gilbert, AZ 85296

Education and Training

other,Mesa, AZ

Timeline

Team Lead

Chic-Fil-A
10.2023 - 01.2025

CSR

Circle K Corp
10.2021 - 08.2022

HVAC Technician

Environmental Taming
12.2016 - 04.2021

HVAC Certification -

East Valley Institute of Technology - Adult Education Center

No Degree - Christian Counseling

Grand Canyon University
Kevin Schaefer