Summary
Overview
Work History
Education
Skills
Timeline
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Khadija Armstrong

Tempe

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

American Express Inc
05.2023 - 05.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

System Support Specialist/Administrative Assistant

American Airlines Inc
01.2021 - 01.2023
  • Responsible for acting as a resource for centralized information and support for airport personnel
  • Supports core department responsibilities: phone support, re-accommodation planning, irregular operation resolution, and airport application release testing for QIK and Gate-Reader Assists front-line airport agents with real-time events with a wide range of support, including: functional Sabre, QIK ticketing, passenger check-in functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts
  • Supports operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries, and extra sections) Serves as a centralized source of information for front-line airport agents Supports test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
  • Provides virtual station customer processing support during system outages and failures Supports process and technology changes triggered by ancillary related initiatives Supports emergency drill functions and applications
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Customer Representative, Customer Service Agent

Southwest Airlines
09.2011 - 05.2019
  • Received incoming calls from customers
  • Assisted customers with booking and managing their flights, hotels, and rental cars
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsibilities include greeting and handling customers in a polite and friendly manner
  • Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
  • Handle transactions required to board the aircraft in a timely and efficient manner
  • Communicates with mishandled customers because of over sales, delayed or cancelled flights, lost, delayed, or damaged luggage
  • Resolve problems quickly and within guidelines established by the Company.

Education

BS - Health Science & Kinesiology

Grand Canyon University
Phoenix
2024

Red Cross First Aid, CPR, AED Certified
Red Cross
2022

High School Diploma -

Desert Vista High School
Phoenix, AZ
2006

Skills

  • Proficient with Workday
  • Team player
  • Excellent time management skills
  • Knowledge of Sabre, QIK and Altea
  • Microsoft Office
  • Safety Knowledge
  • Personable
  • Interpersonal Communication
  • Company Compliance Adherence
  • Technical Presentations
  • Configuring Devices
  • Data Connectivity
  • Organizational Skills
  • Configuring Devices
  • Data Connectivity
  • Organizational Skills

Timeline

Administrative Assistant

American Express Inc
05.2023 - 05.2024

System Support Specialist/Administrative Assistant

American Airlines Inc
01.2021 - 01.2023

Customer Representative, Customer Service Agent

Southwest Airlines
09.2011 - 05.2019

BS - Health Science & Kinesiology

Grand Canyon University

Red Cross First Aid, CPR, AED Certified

High School Diploma -

Desert Vista High School

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Khadija Armstrong