Khaikam Av
Laveen,AZ
Summary
Dynamic Administrative and Operations Professional with over 15 years of experience enhancing executive productivity in fast-paced corporate environments. Expertise in managing complex calendars, coordinating travel logistics, and overseeing expense administration, combined with a strong ability to foster cross-functional collaboration. Proven success in streamlining administrative processes while maintaining confidentiality and effectively managing competing priorities to support distributed teams. Recognized for reliability, professionalism, and a proactive approach to problem-solving that empowers leadership teams to operate at peak efficiency.
Overview
19
19
years of professional experience
Work History
Travel & Expense Administrator
Breakthru Beverage Group
Phoenix
01.2024 - 03.2026
- Administer and audit nationwide employee expense reports using Concur, ensuring compliance with company travel and reimbursement policies.
- Manage corporate credit card programs through Bank of America Global Card Access, including card issuance, account maintenance, reconciliation, and issue resolution.
- Support employees across multiple markets with travel policies, expense submissions, and reimbursement procedures.
- Administer Amazon Business and Uber for Business accounts, ensuring accurate expense tracking and compliance with company policies.
- Develop and maintain Travel & Expense department policies and procedures to improve operational efficiency and policy adherence.
- Collaborate with Finance, HR, and Accounting teams to ensure accurate expense reporting and support financial oversight.
- Assist employees with account setup, password resets, and troubleshooting across travel and expense management platforms.
- Managed expense reporting and reconciliation processes to ensure accuracy and compliance.
- Trained new staff on expense management procedures, fostering a culture of accuracy and attention to detail.
- Provided exceptional customer service to employees, addressing inquiries regarding reimbursement procedures and policies.
- Maintained confidentiality of sensitive financial information while administering employee expenses.
- Reduced discrepancies in expense reports with meticulous attention to detail and thorough verification.
Distribution Administrative Assistant
Breakthru Beverage Arizona
Phoenix
01.2010 - 01.2024
- Provided administrative and operational support to Distribution and Warehouse Management leadership.
- Coordinated meetings, prepared documentation, and maintained organized schedules for department leaders.
- Planned internal meetings, events, and team activities, coordinating with vendors, caterers, and service providers.
- Acted as a liaison between drivers, customers, sales teams, and management to facilitate communication and operational coordination.
- Supported department operations by maintaining records, assisting with reporting, and ensuring smooth day-to-day administrative processes.
- Formerly Alliance Beverage Distributing, LLC
- Managed scheduling and calendar organization for executive team, ensuring optimal time allocation.
- Coordinated communication between departments, enhancing interdepartmental collaboration and workflow efficiency.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
IS Administrative Assistant
Alliance Beverage Distributing, LLC
Phoenix
01.2007 - 01.2010
- Provided administrative and operational support to the Vice President of Information Systems and the IT department.
- Managed executive calendars, scheduling meetings, teleconferences, and travel arrangements.
- Delivered backup support to the Help Desk team, assisting employees with technical inquiries and system issues.
- Processed electronic conversion of EDI orders and supported internal data management processes.
- Maintained Diver Reports and sales territory data within the AS400 system.
- Assisted in maintaining the company website and supplier access portals.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed incoming communications, prioritizing inquiries to enhance response efficiency.
Education
Bachelor of Science - Digital Audience, Family and Human Development
Arizona State University
Tempe, AZ08-2026
Associate of Science - Internet Information Systems
Remington College
San Diego, CA01-2003
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Concur
- SAP
- QuickBooks
- Corporate Travel & Expense Systems
- Attention to detail
- Multitasking
- Problem-solving abilities
- Adaptability and flexibility
- Credit card reconciliation
- Bank reconciliation
- Expense reporting
- Organization skills
- Time management
- Reliability
- Excellent communication
- Creative problem solving
- Proactive and Self-motivated
Core Administrative Skills
- Executive Calendar Management
- Travel Coordination
- Expense Reporting
- Meeting & Event Planning
- Cross-Functional Coordination
- Executive Communication
- Confidential Information Management
- Process Documentation
- Remote Team Support
Timeline
Travel & Expense Administrator
Breakthru Beverage Group
01.2024 - 03.2026
Distribution Administrative Assistant
Breakthru Beverage Arizona
01.2010 - 01.2024
IS Administrative Assistant
Alliance Beverage Distributing, LLC
01.2007 - 01.2010
Associate of Science - Internet Information Systems
Remington College
Bachelor of Science - Digital Audience, Family and Human Development
Arizona State University