Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khaled Almusabi

Abu Dhabi

Summary

At Zabehaty Application, I spearheaded efficiency enhancements in call center operations, leveraging my expertise in Call Center Support and problem-solving skills. By analyzing performance metrics and leading software upgrades, I significantly improved workflows. My proactive approach and ability to optimize processes underscore my results-driven mindset, making me a valuable asset in any call center environment.

Overview

3
3
years of professional experience

Work History

Call Center

Zabehaty Appication
08.2021 - Current
  • Improved overall call center efficiency by analyzing performance metrics, identifying areas of weakness, and implementing targeted solutions.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Assisted in the implementation of new software systems, streamlining workflows and improving overall efficiency within the call center.
  • Assisted supervisors in identifying areas for improvement within the call center operations for ongoing optimization efforts.

Education

High School Diploma -

Alhosn
Abudhabi
05.2017

Skills

  • Call center environments
  • Call Center Support
  • Call Center Operations

Timeline

Call Center

Zabehaty Appication
08.2021 - Current

High School Diploma -

Alhosn

Similar Profiles

CREATE PROFILE
Khaled Almusabi