Khayal Gulush
Baku
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Service Center Engineer
BestComp Group
10.2022 - Current
- I provide laptop repair and excellent service with a blend of client presence and technical proficiency
- With extensive experience of the most sought-after brands in the market such as HP, Lenovo, Apple and Acer, I love finding quick fixes to problems and solving them effectively
- My persistently high standards for work quality coupled with technical support skills account for reasons I am always surpassing customer expectations.
Technical Support Engineer
ASBC MMC
10.2018 - 10.2022
- Providing technical assistance and customer care to customers with Apple products
- Troubleshoot and diagnose hardware, software, and application issues
- Installing new items while fixing or upgrading current ones
- Detecting system issues with Apple diagnostic tools
- Providing remote support by phone or online chat
- Providing information to business customers via mail
- Maintaining reliable records of customer interactions
- Ordering and returning the defective components via GSX
- Maintaining a clean, orderly, and safe work environment.
Technical Support Engineer
CompStore
10.2016 - 10.2018
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Cashir
Retail Group Azerbaijan
11.2015 - 10.2016
- Welcoming customers with kindness and helping them choose products
- Accurately processing customer transactions using the point of sale system
- Cash handling, security, returns/exchanges, etc
- Compliance with all company policies and procedures regarding.
Education
BBA - Business Administration, Management And Operations
Tbilisi Humanitarian Teaching University
Tbilisi, Georgia07.2021
Skills
Django framework
SQL Databases
Python
API design
Customer Service
Problem-solving abilities
Technical Support
Technical Troubleshooting
Problem-Solving
Application support
Hardware Configuration
Customer Support
Languages
Azerbaijani
Native language
English
Upper intermediate
B2
Russian
Upper intermediate
B2
Timeline
Service Center Engineer
BestComp Group
10.2022 - Current
Technical Support Engineer
ASBC MMC
10.2018 - 10.2022
Technical Support Engineer
CompStore
10.2016 - 10.2018
Cashir
Retail Group Azerbaijan
11.2015 - 10.2016
BBA - Business Administration, Management And Operations
Tbilisi Humanitarian Teaching University