Khayal Mammadov

• Established operational strategies to enhance service delivery and customer satisfaction.
• Developed partnerships with local businesses to expand service offerings and outreach.
• Managed financial planning and budgeting for sustainable business growth.
• Led team training programs to improve skills and efficiency across departments.
• Implemented marketing campaigns to increase brand awareness and attract new clients.
• Oversaw compliance with industry regulations and maintained quality standards.
• Coordinated project timelines and resources to ensure timely service execution.
• Analyzed market trends to identify opportunities for innovation and development.
• Recruited, hired and trained staff members to ensure that operational goals were met.
• Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
• Developed and implemented a comprehensive business plan to launch the company.

• Developed technology strategies aligned with organizational goals and industry trends.
• Led cross-functional teams to implement innovative technology solutions effectively.
• Evaluated emerging technologies to enhance operational efficiency and service delivery.
• Collaborated with senior management to define technology roadmaps and objectives.
• Oversaw vendor relationships to ensure quality service and cost-effective solutions.
• Managed technology budgets, ensuring alignment with strategic priorities and business needs.
• Fostered a culture of innovation through ongoing team training and development initiatives.
• Implemented cybersecurity measures to protect organizational data and systems integrity.
• Maintained an up-to-date inventory of hardware assets across the organization.
• Coordinated with other departments to ensure successful completion of all IT initiatives.

Kapital Bank operates successfully as heir of Saving Bank of Azerbaijan. Currently, Kapital Bank is the largest financial institution in Azerbaijan. Kapital Bank serves more than 3 million individuals and more than 22,000 legal entities.

• Working with IBM integration bus writing web services with nodes like Java, esql, map, and configurations.
• Team player on core of BPM system for credit module and team lead for Front-end development which is used in over 100 branches of bank.
• Development in E2E project that aims to credit customers without approaching branches.
• Analyzing of business workflow of BPM and core banking systems.
• Implementing and Develop IVR / Digital Receptionist in 3CX for call-center of Kapital Bank, and use CC processing get card account information like card balance, status of card, unblock or block CC and etc.