Khayyam Shahgaldiyev

Baku,BA

Summary

Dedicated and proactive IT Support and Network Specialist with 3+ years of experience in managing IT infrastructure, supporting end-users, configuring networking devices, and ensuring system reliability. Proven expertise in troubleshooting, network setup, Active Directory administration, and technical support across retail and enterprise environments.

Overview

years of professional experience

Certification

Work History

IT Support Specialist

Veysəloğlu MMC

Baku

04.2022 - Current

Respond to and resolve IT support tickets via ServiceDesk system.
Configure and install network and peripheral equipment (PCs, Printers, IP Cameras, Access Points, etc.).
Create user accounts in Active Directory with appropriate licenses and permissions.
Educate users on IT policies and ensure secure system access.

IT Technician

OBA Market MMC

Baku

01.2021 - 01.2022

Installed and maintained structured cabling and rack systems.
Deployed and managed IP CCTV systems, NVRs, and DVRs.
Assisted project manager with infrastructure rollouts.
Installed and prepared all in-store networking equipment for operations.

Skills

Networking: VLANs
Networking: STP
Networking: EIGRP
Networking: OSPF
Networking: BGP
Networking: Port Security
Networking: ACL
Networking: NAT
Networking: Etherchannel
Networking: DHCP
Networking: DNS
Devices: Switches
Devices: Routers
Devices: Access Points

Devices: DVR/NVR Systems
Security: Palo Alto basic configuration
Security: PCNSA Certified
Tools & Systems: Active Directory
Tools & Systems: Windows OS
Protocols: OSI Model
Protocols: TCP/IP
Protocols: VTP
Protocols: CDP
Protocols: LLDP
Protocols: DTP
Hardware: Desktop and Laptop troubleshooting
Network troubleshooting

Languages

Azerbaijani, Native
English, Pre-intermediate