Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khitam Yosef

Phoenix

Summary

Dynamic customer service professional with extensive experience at Macy’s, excelling in employee training and team building. Proven track record in enhancing customer satisfaction through strategic relationship management and effective problem-solving. Skilled in data analysis to inform decision-making, driving loyalty and operational excellence in fast-paced environments.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

22
22
years of professional experience

Work History

Dillard’s

Gianni Bini specialist
Scottsdale
03.2023 - 08.2024
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed inventory and supplies to ensure materials were available when needed.

Fitting room

Make appointments to bring the clients back to store

Working in go back

Customer Service Manager

Walmart neighbourhood
Peoria
01.2008 - 12.2009
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Evaluated and authenticated returns, exchanges and voids.

Assistant Customer Service Manager

Macy’s
Scottsdale
05.2005 - 10.2007
  • Developed and implemented strategies retain customers and drive loyalty.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Generated daily, weekly and monthly reports on key performance indicators.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

INC Specialist

Mayc's
Temacula
06.2002 - 05.2005

Greeted customer and help them to find outfits

Building relationship with customer

Recovery the floor

Fittings Rome and go backs

Binging of the month when we received the new line we will do some individual.

  • Organized client meetings to provide project updates.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Participated in ongoing training and compliance activities.

Education

GED -

Al Hera
Dubai UAE
07-1999

Some College (No Degree) - Interior Design

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ

Skills

  • Customer service
  • Employee training
  • Team building
  • Customer relationship management

Timeline

Dillard’s

Gianni Bini specialist
03.2023 - 08.2024

Customer Service Manager

Walmart neighbourhood
01.2008 - 12.2009

Assistant Customer Service Manager

Macy’s
05.2005 - 10.2007

INC Specialist

Mayc's
06.2002 - 05.2005

GED -

Al Hera

Some College (No Degree) - Interior Design

Maricopa Community Colleges, Scottsdale Community College
Khitam Yosef