Kiana Castaneda
Casa Grande
Summary
Results-driven Professional Communicator with expertise in Emergency Response and Crisis Management. Proficient in dispatch and communication systems, demonstrating strong multitasking and decision-making capabilities. Committed to team collaboration and operational efficiency, employing a proactive approach to problem-solving.
Overview
2
2
years of professional experience
Work History
Police Dispatcher
Florence Police Department
11.2024 - Current
- Enhanced emergency response by efficiently managing multi-line phone systems.
- Prioritized incident dispatching, ensuring timely officer and service deployment.
- Maintained comprehensive communication logs for precise incident record-keeping.
- Provided vital real-time updates to officers, improving field situational awareness.
- Monitored radio traffic, ensuring clear and efficient information transmission.
- Handled sensitive calls professionally, collecting critical information while ensuring confidentiality.
Caregiver
Home Instead
06.2024 - 11.2024
- Enhanced client independence through daily living activity assistance and dignity promotion.
- Reported health changes to healthcare professionals, ensuring timely interventions and care.
- Collaborated with families and medical teams to craft personalized care plans.
- Elevated client quality of life with companionship and emotional support.
- Facilitated daily living activities, aiding client independence and improving their life quality.
- Managed household tasks, errands, laundry, and grocery shopping efficiently.
- Guided clients in dressing, grooming, meal preparation, and medication reminders.
- Cultivated strong client relationships, providing emotional support and companionship.
Police Dispatcher
Kearny Police Department
10.2023 - 05.2024
- Streamlined call handling processes, reducing response times significantly.
- Coordinated multi-agency responses, optimizing resource allocation for incident management.
- Ensured clear communication during emergencies, maintaining calm under pressure.
- Enhanced officer safety by monitoring radio traffic and providing timely updates.
- Tracked case incident numbers using specialized software for accurate record-keeping.
- Processed criminal checks and warrants to support officer requests efficiently.
Education
Associate of Science - Radiology
Central Arizona College
Coolidge, AZ05-2028
High School Diploma -
Hayden High School
Winkelman, AZ05-2023
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Typing speed
- Multi-line phone system
- Caller engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Listening skills
- Dependable and responsible
- Multitasking Abilities
Timeline
Police Dispatcher
Florence Police Department
11.2024 - Current
Caregiver
Home Instead
06.2024 - 11.2024
Police Dispatcher
Kearny Police Department
10.2023 - 05.2024
Associate of Science - Radiology
Central Arizona College
High School Diploma -
Hayden High School