Kiana Jones
Chandler
Summary
Detail-oriented Project Engineer with experience in construction project coordination, document control, and client communication. Skilled at managing submittals, RFIs, and OAC meetings to keep projects on track. Strong background in leadership and team management from prior hospitality experience, with proven ability to handle fast-paced environments, oversee operations, and support cross-functional teams.
Overview
11
11
years of professional experience
Work History
Project Engineer
ICON National
03.2025 - Current
- Coordinate daily project activities to ensure progress aligns with project schedules.
- Manage document control processes, including submittals, RFIs, and closeout documentation.
- Facilitate weekly OAC meetings by preparing agendas, recording notes, and distributing updates.
- Communicate project status, issues, and milestones to clients, architects, and contractors.
- Support field teams by providing accurate documentation and resolving project-related inquiries.
Lead Server
Peoria Artisan Brewery
11.2020 - 03.2025
- Served as lead server responsible for shift leadership, staff support, and daily floor operations.
- Managed inventory, tracked supplies, and supported restaurant management with scheduling and oversight.
- Delivered excellent service while training new team members to ensure consistent guest experiences.
- Built strong guest relationships and contributed to overall operational efficiency.
Customer Service Representative
Bio-Chem Exterminating
11.2019 - 03.2021
- Managed client communications, scheduling, and account needs to maintain strong customer relationships.
- Coordinated service teams and supported resolution of client issues.
- Improved office workflows through accurate data entry and documentation.
Hospitality Experience (Server Roles)
Cracker Barrel • Native Grill & Wings • Dave & Buster’s
10.2014 - 03.2020
- Provided high-quality guest service in fast-paced, high-volume dining environments.
- Supported training and mentoring of new staff to ensure smooth operations and positive guest experiences.
- Recognized for teamwork, efficiency, and ability to manage multiple responsibilities.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ05.2017
Skills
- Project Coordination & Scheduling
- Submittal & RFI Management
- Document Control & Closeout
- OAC Meeting Facilitation
- Client & Stakeholder Communication
- Team Collaboration
- Leadership & Staff Training
- Inventory & Shift Management
Websites
Timeline
Project Engineer
ICON National
03.2025 - Current
Lead Server
Peoria Artisan Brewery
11.2020 - 03.2025
Customer Service Representative
Bio-Chem Exterminating
11.2019 - 03.2021
Hospitality Experience (Server Roles)
Cracker Barrel • Native Grill & Wings • Dave & Buster’s
10.2014 - 03.2020
Bachelor of Science - Healthcare Administration
Grand Canyon University