Kiana Sigala
Patient Coordinator
Phoenix
Summary
Knowledgeable data entry with solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Patient service coordinator
Arizona Oncology
07.2023 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Used e-clinical works to maintain electronic patient files, successfully maintaining over 1,000+ patient files.
Customer Service Representative
Aston Carter
08.2022 - 12.2022
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Remained open to feedback from supervisor and peers to build and improve skills set
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Sky Zone
12.2020 - 01.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Esthetician Certificate -
The Studio Academy of Beauty
Tolleson, Az 05.2022 - 12.2022
High School Diploma - undefined
Heritage Academy
Laveen, Az 08.2017 - 05.2021
Skills
Data entry
Multitasking and organization
Healthcare systems
Patient education
Problem-solving
Patient confidentiality
Phone and email etiquette
Spanish fluency
HIPAA compliance
Medical terminology
Certification
Board Certified Facialist – American Association of Facial Esthetics.
Timeline
Patient service coordinator
Arizona Oncology
07.2023 - Current
Customer Service Representative
Aston Carter
08.2022 - 12.2022
Esthetician Certificate -
The Studio Academy of Beauty
05.2022 - 12.2022
Sales Associate
Sky Zone
12.2020 - 01.2022
High School Diploma - undefined
Heritage Academy
08.2017 - 05.2021
Similar Profiles
Rocio Mejia-TerrazasRocio Mejia-Terrazas
Medical Assistant at Arizona OncologyMedical Assistant at Arizona Oncology
Latoya BrownLatoya Brown
Medical Assistant at Arizona OncologyMedical Assistant at Arizona Oncology
Marisa Ochoa GamezMarisa Ochoa Gamez
Patient Benefit Representative at Arizona OncologyPatient Benefit Representative at Arizona Oncology
Lakshmi LUCHMUNLakshmi LUCHMUN
HRS Learning Administrator (LMS Expert) at AllianzHRS Learning Administrator (LMS Expert) at Allianz
Barna RahmanBarna Rahman
Finance Specialist at International Rescue Committee, IRCFinance Specialist at International Rescue Committee, IRC