Kiana Taylor
phoenix
Summary
Dynamic Property Manager with a proven track record at Baron Property Services, excelling in financial management and client support. Successfully developed marketing strategies that enhanced leasing activity and improved tenant satisfaction. Skilled in employee training and adept at maintaining accurate financial records, driving operational efficiency while fostering strong vendor relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Property Manager
Baron Property Services
Tempe
07.2024 - 03.2025
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Built relationships with service vendors and submitted associated billing statements.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Leasing Consultant
RPM Living
Phoenix
07.2023 - 07.2024
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Detailed application requirements and answered questions from prospective tenants.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Provided excellent customer service to all tenants throughout their tenancy period.
Intake Coordinator
AleraCare
Scottsdale
06.2023 - 05.2024
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Computed balances, totals or commissions to support accounting team.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Guest Service Representative
Courtyard by Marriott
Phoenix
05.2022 - 07.2023
- Provided assistance to guests throughout their stay.
- Assisted guests with check-ins and check-outs in a timely manner.
- Took reservations from patrons by phone or online.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Promoted loyalty programs to encourage repeat business.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZSome College (No Degree) - Medical Assistant
Everest College
Culver City, CASkills
- Client Support
- Financial management
- Data entry
- Marketing strategy
- Client communication
- Employee training
Certification
- Medical Assistant Certificate of Completion
- Esthetician Certificate of Completion
Timeline
Property Manager
Baron Property Services
07.2024 - 03.2025
Leasing Consultant
RPM Living
07.2023 - 07.2024
Intake Coordinator
AleraCare
06.2023 - 05.2024
Guest Service Representative
Courtyard by Marriott
05.2022 - 07.2023
Associate of Arts - Business Management
University of Phoenix
Some College (No Degree) - Medical Assistant
Everest College
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