KiAndre Jones
Phoenix
Summary
Dynamic Operations Manager with a proven track record at Pop N Bottles, excelling in team leadership and problem-solving. Enhanced accountability and performance through employee empowerment and strategic action plans. Leveraged customer service expertise to build strong client relationships, achieving a 20% increase in customer satisfaction. Skilled in operations management and sales strategies.
Overview
10
10
years of professional experience
Work History
Operations Manager
Pop N Bottles
03.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Verizon Wireless
09.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
General Studies
Rancho Verde High School
Moreno Valley, CA05.2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Sales background
Timeline
Operations Manager
Pop N Bottles
03.2017 - Current
Sales Associate
Verizon Wireless
09.2015 - 03.2017
General Studies
Rancho Verde High School
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