Kianna Patterson

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

Greeted customers entering the store to ascertain what each customer wanted or needed. Provided customer expertise in printing, signs and graphics and shipping product lines and recommended appropriate FedEx Office products and services Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Answered a number of calls per day by addressing customer inquiries, solving problems and providing drop off information. Described products to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientele. Examine merchandise to verify that it was correctly priced and displayed.

Responsible for monitoring the behavior of the youth living in the home, which includes mediating disputes, taking dangerous items out of a youth possession, or counseling. • Supervised, protected, and cared for youth individually and group settings simultaneously. • Set limits for behavior and reinforce positive behavior while working with the guidelines of the therapist and group home supervisor. • Modeled appropriate and healthy behavior to assist youths in personal, emotional, and developmental growth. • Helped youth develop into successfully functioning adults, capable of stable personal relationships and competent family living skills.

• Helped deescalate high situations with customers.

• Maintained great customer service and make sure the customer leaves happy with their purchase.

• Helped customers decide with choices for their hair.

• Created video visuals for social media platforms including Facebook and Instagram.

• Brainstormed social media content ideas for Facebook and Instagram.

• Recorded promotional video to increase customer engagement and sales.

• Maintain the store which included: cleaning, staffing, and providing a solution to any customer

problem

• In charge of daily opening and closing operations.
• Assist with hiring and interviews