KIANNA SANCHEZ
Glendale
Summary
Dedicated and hardworking, with strong teamwork skills and a willingness to learn. I work well with others, stay organized, and always try to provide great service. I am looking for opportunities to grow, learn new skills, and take on more responsibility. I enjoy helping customers and making sure they have a positive experience. I have experience in sales, customer service, and account management. My strengths include communication, problem-solving, and building good relationships. I have helped improve customer satisfaction, resolve issues, and support business growth.
Overview
3
3
years of professional experience
Work History
YSL Representative
Loreal Cosmetics
Phoenix
08.2025 - Current
- Handled customer inquiries and resolved issues, contributing to improved customer satisfaction.
- Collaborated with team members to design product displays that enhanced customer engagement.
- Recognized chances to promote additional products to customers.
- Assisted in managing inventory and restocking products to maintain optimal sales floor presentation.
- Consistently met daily performance goals set by management team members.
- Monitored competitor activities to stay informed about market trends and offerings.
Lancôme Beauty Advisor
Macy's
01.2025 - 08.2025
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed payments, entering sales in register for prompt customer service.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Seasonal Worker
Macy's
11.2024 - 01.2025
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
Server
Olive Garden Restaurant
08.2024 - 11.2024
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Monitored tables, offered add-ons, and ensured guest satisfaction through proactive engagement.
- Memorized menu items, recipes and daily specials to answer questions and make recommendations to customers.
- Built strong rapport with regular customers by engaging in friendly conversations and personalized service.
- Resolved customer complaints promptly and professionally, reinforcing a positive dining experience.
- Supported colleagues during peak hours, enhancing team efficiency and service quality.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Enrique’s Cuisine
03.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided prompt service of food and beverages while prioritizing customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured clean and orderly dining area, contributing to overall guest satisfaction.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Glendale, AZ05-2029
High School Diploma -
Instituto Sonora
Mexico 06-2024
Skills
- RETAIL EXPERIENCE
- PRODUCT KNOWLEDGE
- PAYMENT PROCESSING
- PRICE MEMORIZATION
- UPSELLING STRATEGIES
- SALES CLOSING
- PROBLEM-SOLVING ABILITIES
- RELATIONSHIP BUILDING
- CLEAR COMMUNICATION
- TEAM COLLABORATION
- PROFESSIONALISM
Languages
Spanish - Fluent
Timeline
YSL Representative
Loreal Cosmetics
08.2025 - Current
Lancôme Beauty Advisor
Macy's
01.2025 - 08.2025
Seasonal Worker
Macy's
11.2024 - 01.2025
Server
Olive Garden Restaurant
08.2024 - 11.2024
Server
Enrique’s Cuisine
03.2023 - 04.2024
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
High School Diploma -
Instituto Sonora