KIARA PONTARELLI
Chandler
Summary
Dynamic event coordinator with a proven track record in orchestrating and hosting memorable events focused on seamless execution and guest satisfaction. Strong organizational skills enable effective management of multiple tasks while navigating unexpected challenges. Expertise in creating inviting atmospheres enhances guest engagement, ensuring every attendee feels valued and connected. Committed to delivering exceptional experiences that leave a lasting impression.
Overview
4
4
years of professional experience
Work History
Party Host
Arizona Dynamics
09.2025 - Current
- Facilitate birthday parties and special events, ensuring a fun and safe experience.
- Coordinate event flow with staff and parents to ensure smooth operations.
- Coordinated and executed themed birthday parties, ensuring seamless guest experiences.
- Managed logistics for events, including setup, decoration, and cleanup operations.
- Developed engaging activities to enhance guest interaction and enjoyment during events.
- Resolved guest concerns promptly to maintain high satisfaction levels throughout events.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Front Desk Associate
LA Fitness
01.2024 - 07.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for all members.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained accurate membership records using club management software to ensure data integrity.
- Assisted in onboarding new members, guiding them through facility features and services available.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained clean and organized front desk areas to uphold polished company image.
Party Host & Front Desk Associate
Sky Zone
03.2023 - 12.2023
- Coordinated and executed engaging party events, ensuring a memorable experience for guests.
- Managed logistics for multiple parties simultaneously, optimizing staff allocation and resource utilization.
- Trained new staff on event protocols and customer service standards to maintain high operational efficiency.
- Oversaw safety procedures during events, ensuring compliance with all regulations and guidelines.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
Front Desk Associate
Uptown Jungle
10.2021 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Kinesiology
Loyola University Chicago
Chicago, ILB.S. - Clinical Exercise Science
Arizona State University
Phoenix, AZ05-2028
Skills
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Adaptable nature
- Attention to detail
- Customer service
- Time management mastery
- Engaging personality
- Guest service
- Children's activities planning
- Resourceful thinking
- Social media promotion
- Public speaking confidence
Timeline
Party Host
Arizona Dynamics
09.2025 - Current
Front Desk Associate
LA Fitness
01.2024 - 07.2024
Party Host & Front Desk Associate
Sky Zone
03.2023 - 12.2023
Front Desk Associate
Uptown Jungle
10.2021 - 12.2022
Kinesiology
Loyola University Chicago
B.S. - Clinical Exercise Science
Arizona State University