KiayJa Nelson
Casa Grande
Summary
With a proven track record at Spine and Brain Center, I excel in patient care and HIPAA compliance, demonstrating exceptional active listening and effective communication. My experience spans various roles, significantly improving patient satisfaction and operational efficiency by over 30%. Skilled in both emotional support and medical record-keeping, I foster professional relationships and compassionate environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Spine and Brain Center
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Behavior Technician
Elite Power
08.2023 - 12.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Worked as part of collaborative team to address changing needs of children and families.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Group Home Manager
Mi Casa Su Casa
11.2023 - 05.2024
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
Caregiver
Divine Heart Care LLC
07.2022 - 05.2023
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Caregiver
Pathway Hopes
10.2021 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Behavioral Health Technician
Matties Care House
02.2021 - 10.2021
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Caregiver
Tina Loring Group Home
01.2020 - 02.2021
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groupsevents.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
Education
Medical Assistant
Arizona College of Nursing
Glendale, AZ01-2025
High School Diploma -
South Mountain High School
Phoenix, AZ05-2020
Skills
- HIPAA compliance
- Active listening
- Professional relationships
- Respectful and compassionate
- Patient scheduling
- Data collection
- Effective communication
- Customer service
- Patient care
- Behavioral management
- Vital signs monitoring
- Social skills development
- Medication management
- Emotional support
- Scheduling
- Data entry
Accomplishments
- Successfully transitioned facility to use of Arizona College oof Nursing
Certification
- CPR/AED Certification
- Prevention and support
- Article 9
- Completion of Medical assisting with phlebotomy
Timeline
Medical Assistant
Spine and Brain Center
02.2025 - Current
Group Home Manager
Mi Casa Su Casa
11.2023 - 05.2024
Behavior Technician
Elite Power
08.2023 - 12.2024
Caregiver
Divine Heart Care LLC
07.2022 - 05.2023
Caregiver
Pathway Hopes
10.2021 - 03.2022
Behavioral Health Technician
Matties Care House
02.2021 - 10.2021
Caregiver
Tina Loring Group Home
01.2020 - 02.2021
- CPR/AED Certification
- Prevention and support
- Article 9
- Completion of Medical assisting with phlebotomy
Medical Assistant
Arizona College of Nursing
High School Diploma -
South Mountain High School
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