Kierstyn Young

• Drafted legal documents and correspondence for client cases.
• Conducted legal research to support case preparations and strategies.
• Organized case files and maintained accurate records for attorneys.
• Communicated with clients to provide updates and gather necessary information.
• Reviewed discovery materials to identify relevant information for cases.

• back to back calls

•inbound and outbound calls

•business to business calls as well

• Greeted patients warmly and managed front desk inquiries at a dental practice.
• Scheduled appointments efficiently using the practice management software.
• Verified patient information and insurance details for each visit.
• Coordinated communications between patients and dental staff promptly.
• Maintained cleanliness and organization of reception area and patient records.
• Assisted patients with paperwork and provided information about services offered.
• Handled phone calls professionally, addressing patient concerns and inquiries.
• Managed billing processes, including payments and insurance claims submission.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

• Developed sales strategies to enhance customer engagement and satisfaction.
• Trained and mentored team members on product knowledge and sales techniques.
• Analyzed market trends to identify new opportunities for product promotion.
• Collaborated with marketing teams to create effective promotional campaigns.
• Conducted regular performance reviews to assess team effectiveness and growth.
• Implemented customer feedback systems to improve service quality and sales processes.