Kifayat Musazada
Baku,BA
Summary
Customer Service Representative experienced in problem resolution and client relationship management. Enhanced customer experiences through effective communication and teamwork while resolving complaints efficiently. Committed to contributing to improved customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Turkish Airlines
Baku, Baku
03.2026 - Current
- Resolved customer complaints promptly and efficiently.
- Resolved passenger complaints and provided timely solutions.
- Assisted customers with flight inquiries and booking changes, ensuring clarity and satisfaction.
- Collaborated with team members to improve customer service quality, leading to enhanced customer experiences.
- Utilized airline reservation systems to manage ticketing efficiently.
- Provided information on travel regulations and airline policies.
- Built positive relationships with customers through friendly interactions, fostering loyalty and repeat business.
Educational Assistant
Kinderland
Baku, Baku
05.2024 - 02.2026
- Facilitated parent-educator communication to enhance understanding of student progress.
- Collaborated with staff to develop engaging instructional activities for students.
- Monitored student behavior and provided constructive feedback to support positive classroom environment.
- Participated in professional development workshops to enhance educational support skills.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Organized materials and supplies to enhance classroom efficiency.
- Tutored and assisted children individually and in small groups to reinforce learning concepts and improve academic performance.
Receptionist
El-Resort Hotel
Qakh, Qakh
06.2022 - 09.2022
- Greeted guests warmly at El-Resort Hotel's front desk.
- Managed phone inquiries and directed calls to appropriate departments.
- Scheduled and confirmed reservations using hotel management software.
- Assisted guests with check-in and check-out procedures efficiently.
- Provided local information and personalized recommendations to enhance guest experiences and satisfaction.
- Collaborated with team members to ensure smooth front desk operations.
- Handled guest complaints with professionalism and empathy, ensuring resolution and guest satisfaction.
- Assisted management with special projects to streamline operations and improve service delivery.
Sales Manager
Neptun Supermarket
Baku, Baku
03.2022 - 05.2022
- Managed daily operations of sales department, overseeing staff performance and ensuring alignment with sales goals.
- Developed promotional strategies that enhanced product visibility and drove store traffic.
- Collaborated with marketing to create engaging in-store displays and promotions.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
Education
BBA - Economy An Management, Marketing
Azerbaijan State Oil And Industry University
Azerbaijan, Baku City06-2025
Skills
- Customer service
- Client relationship management
- Product knowledge
- Sales techniques
- Problem resolution
- Time management
- Team collaboration
- Communication skills
Languages
Turkish
Advanced (C1)
C1
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
Azerbaijani
Native
Native
Korean
Intermediate (B1)
B1
Certification
- IELTS
- APTIS
- EL RESORT Hotel Trainer
- Music School
- ASOIU Diploma
Timeline
Customer Service Representative
Turkish Airlines
03.2026 - Current
Educational Assistant
Kinderland
05.2024 - 02.2026
Receptionist
El-Resort Hotel
06.2022 - 09.2022
Sales Manager
Neptun Supermarket
03.2022 - 05.2022
BBA - Economy An Management, Marketing
Azerbaijan State Oil And Industry University