tayana kilcrease
Surprise
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
7
7
years of professional experience
Work History
Costumer Srevice Agents
Denver International Airport
Denver, CO
02.2024 - Current
- Delivered exceptional customer service to travelers, resolving inquiries and issues efficiently.
- Managed ticketing and baggage handling processes to ensure smooth operations.
- Assisted in implementing operational improvements to enhance traveler experience.
- Trained new staff on airport protocols and customer interaction techniques.
Front Desk Agent
Berverly Hills Hotel
Los Angeles, CA
04.2022 - 03.2024
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room assignments, optimizing occupancy rates to enhance guest experience.
- Utilized hotel management software for booking adjustments and maintaining accurate records.
Customer Service Representative
Costumer Service, The Watermark and Atwater
Denver, CO
09.2019 - 05.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained comprehensive knowledge of products and services to assist customers effectively.
- Processed orders efficiently, ensuring accuracy and timeliness in service delivery.
- Trained new team members on customer service best practices and company policies.
Education
High School Diploma -
Plainwell High School
Detroit, MISkills
- Customer service
- Call management
- Conflict resolution
- Problem-solving skills
- Analytical skills
- Time Management And Multitasking
- Interpersonal communication
Timeline
Costumer Srevice Agents
Denver International Airport
02.2024 - Current
Front Desk Agent
Berverly Hills Hotel
04.2022 - 03.2024
Customer Service Representative
Costumer Service, The Watermark and Atwater
09.2019 - 05.2022
High School Diploma -
Plainwell High School