Kim Anderson
San Tan Valley
Summary
Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.
Overview
25
25
years of professional experience
Work History
Lead Receptionist
Caring Hearts Animal Clinic
07.2019 - Current
- Manage a team receptionist
- Proficient in scheduling appointments, as well as checking in and out patients
- Successfully delivers communication and development to meet/exceed standard metrics, support for growth and movement within the office
- Resolves escalated issues for customers by delivering superior customer experience
- Mastered abilities to diffuse all issues, salvage client relationships and maintain the business best interest
- Assist with implementation of department policies/procedures to maximize efficiency of customer service and ensure compliance
- Participation in a variety of department projects to improve performance and process improvements for both internal and external proficiency
- Provides internal support to training, new hire team members
- Processed complaints for customers
- Conducted team meetings
Owner/Accounting
Children’s Garden
05.2000 - 06.2019
- Customer service
- Managing staff including scheduling and budgeting labor hours
- Supervising workflow and quality of employees
- Accounting, maintaining state regulation codes
- Recruiting and training new staff
- Handling promotional activities
- Communicating with parents regarding attendance for the children
- Overseeing physical Facilities
- Liaising with suppliers
Education
Associate of Applied Science - Early Childhood Education And Care
El Camino College
Torrance, CAHigh School Diploma -
Torrance High School
Torrance, CA01-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Classroom management
- Relationship building
- Lesson planning
- Motivating students
- Student engagement
- Positive reinforcement
Professional Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Fax
- Copier
- Printer
- Phones
- Google Docs
Timeline
Lead Receptionist
Caring Hearts Animal Clinic
07.2019 - Current
Owner/Accounting
Children’s Garden
05.2000 - 06.2019
Associate of Applied Science - Early Childhood Education And Care
El Camino College
High School Diploma -
Torrance High School
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