Kim Blanchard-Harris
Tucson
Summary
Dynamic leader with extensive experience, excelling in project management, and team leadership. Proven track record of enhancing customer service and driving process improvements. Skilled in regulatory compliance and data analysis, delivering results in high-pressure environments while fostering collaboration and accountability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vice President, Client Experience Support
Clinisys
01.2024 - Current
- Lead and manage a diverse team of over 100 support and training professionals with global operations in a highly regulated environment, supporting 12 unique products and functions, 24/7/365 operations.
- Foster a culture of teamwork, increase employee engagement year over year, and maintain the highest departmental score in the company.
- Successfully lead the team through a complex case management system transition. Oversaw customer communication, process and template updates, comprehensive staff and client training, coordinated transition, and managed escalations to ensure a smooth and efficient transition.
- Focus on customer intimacy, re-instituting a focus on providing dedicated Support managers to key accounts as well as driving accountability to escalation responsiveness.
Director, Project Management
Clinisys
05.2021 - 12.2023
- Led team of 25 managers and project managers, responsible for forecasting and delivering $3 mm/month in systems revenue.
- Collaborated closely with the sales and account management teams to support pre-sales activities, including project scoping, resource estimation, and proposal development.
- Acted as primary executive sponsor, interacting with C-suite both internally and externally to ensure appropriate communication and achievement of goals.
- Implemented project performance measurement and reporting mechanisms, providing accurate and timely updates on project status, milestones, risks, and issues to senior leadership and stakeholders.
- Performed full revision of methodology and instantiated audits to support ISO, FDA, and other regulatory needs of the business.
Director, Professional Services
Clinisys
05.2020 - 05.2021
- Led team of workflow and technical consultants for three Anatomic Pathology product lines, ensuring customer projects were appropriately staffed and supported.
- Work closely with Product Development and Product Management leadership, helping define product priorities and reducing post-live issues.
- Established cross-training initiatives to create additional capacity with reduced headcount across the team.
Manager, Operations
Clinisys Solutions
Tucson
01.2014 - 05.2020
- Launched new team to create a PMO to support newly created PM organization.
- Developed the organization's Project Initiation process, reducing project start time from 2-3 months to 2-3 weeks.
- Led strategic initiative to improve cross-functional project workflows, streamlining information and enhancing visibility.
Manager, Project Management
Clinisys Solutions
Tucson
01.2012 - 01.2014
- Led a team of project managers focused on successful software delivery.
- Met forecasted revenue goals within a +/- 3% deviation.
- Initiated annual on-premise meeting for all project managers dedicated to training, collaborative learning and team building.
Manager, Technical Training
Clinisys Solutions
Tucson
08.2010 - 01.2012
- Led a team of instructional designers, trainers and technical writers, ensuring successful transfer of critical knowledge to our clients.
- Owned and administered the company learning management system to include a custom subscription-based use by clients.
- Increased revenue year over year through added web-based, live and remote training offerings.
Supervisory Training Instructor
Department of Defense
Sierra Vista
09.2009 - 08.2010
- Managed a team of five government professionals, ensuring high performance in instruction and coordination.
- Acted as course operations officer, leading organizational change and direction.
- Developed full revision of course structure, shortening course length by two weeks, reducing expenses for students and the government while maintaining objective outcomes.
Site Lead / Project Manager
SAIC
Sierra Vista
05.2005 - 08.2009
- Managed a team of over 25 intelligence contract personnel at three locations, ensuring government service requirements were achieved.
- Developed positive relationships with government liaisons and increased company footprint.
Human Intelligence Specialist
U.S. Army Active Duty
Various
09.2000 - 03.2005
- Conducted and managed intelligence operations in various locations worldwide.
- Maintained a Top Secret clearance level.
Secondary Spanish Teacher
Peters Township School District
08.1999 - 07.2000
- Taught introductory Spanish to a diverse class of 7th and 8th-grade students.
- Developed and implemented interesting, interactive learning opportunities to increase student understanding of course materials.
Education
MBA -
University of Arizona
Tucson, AZ01-2018
Bachelor of Science - Secondary Spanish Education
Indiana University of Pennsylvania
Indiana, PA01-1999
Skills
- Team leadership
- Project management
- Customer service
- Process improvement
- Regulatory compliance
- Data analysis
Certification
- Project Management Professional (PMP)
- PRINCE2 Practitioner
- Managing Successful Programmes (MSP)
Timeline
Vice President, Client Experience Support
Clinisys
01.2024 - Current
Director, Project Management
Clinisys
05.2021 - 12.2023
Director, Professional Services
Clinisys
05.2020 - 05.2021
Manager, Operations
Clinisys Solutions
01.2014 - 05.2020
Manager, Project Management
Clinisys Solutions
01.2012 - 01.2014
Manager, Technical Training
Clinisys Solutions
08.2010 - 01.2012
Supervisory Training Instructor
Department of Defense
09.2009 - 08.2010
Site Lead / Project Manager
SAIC
05.2005 - 08.2009
Human Intelligence Specialist
U.S. Army Active Duty
09.2000 - 03.2005
Secondary Spanish Teacher
Peters Township School District
08.1999 - 07.2000
MBA -
University of Arizona
Bachelor of Science - Secondary Spanish Education
Indiana University of Pennsylvania
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