Kim Gorman
Surprise,Az
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Service Specialist Team Lead
American Vision Partners
08.2024 - Current
- Company Overview: DBA Southwestern Eye Center and Barnett Dulaney Perkins Eye Center.
- Managed daily team tasks and delegated responsibilities.
- Provided comprehensive job duty training to team members.
- Renowned for effectively resolving challenges.
- Managed daily deposit and report reconciliation process.
- Ensured exceptional care to patients through in-person, email and phone interactions.
Patient Care Counselor Team Lead
American Vision Partners
08.2010 - 08.2024
- Company Overview: DBA Southwestern Eye Center and Barnett Dulaney Perkins Eye Center.
- Delivered exceptional customer service to patients through multiple communication channels.
- Educated patients about pre and post-surgical procedures.
- Making sure all paperwork has been completed, drops have been sent to the pharmacy and payments have been collected.
- Leading a team of 6 in team huddles, delegating everyday tasks and assisting leadership with weekly meetings.
- Proficient with NextGen, Instamed and Clearwave.
Optician
Valley Eye Care Center
02.2009 - 09.2009
- Delivered outstanding patient service through direct interactions and phone communication.
- Responsible for sales
- Dispensed corrective lenses and contact options tailored to client prescriptions.
- Executed start and end of day protocols efficiently.
- Handled insurance billing efficiently.
- Skilled in using Officemate.
Optician
EyeCare Plus
07.2008 - 01.2009
- Providing excellent customer service in person and over the phone
- Responsible for sales
- Dispensed corrective lenses and contact options tailored to client prescriptions.
- Conducted opening and closing tasks.
- Insurance billing and reconciliation
- Skilled in using Compulink software.
Office Manager / Optician
Foothill Optometric Center
03.2000 - 07.2008
- Ensured quality patient service through direct and phone communication.
- Responsible for sales
- Payroll
- Dispensed corrective lenses and contact options tailored to client prescriptions.
- Managed invoice payments.
- Oversaw financial transactions to ensure accuracy and timeliness.
- Managed daily opening and closing protocols.
- Managed inventory for frames, contacts, and lenses.
- Handled insurance billing with various providers including VSP, MES, Spectera, Eyemed, and Avesis.
- Experience in all phases of a semi finishing lab (Briot and AIT); layout and edging, hand beveling, tinting, and quality control
- Vision Source VSR 2008
- Experienced with Officemate
Skills
- Patient management
- Team leadership
- Teamwork and collaboration
- Team training
- Insurance verification
- Appointment scheduling
- Problem-solving
- EMR
- Health insurance knowledge
- Referral coordination
Certification
- 1994, ABO
- 1995, NCLC
- 2013, COA
Timeline
Patient Service Specialist Team Lead
American Vision Partners
08.2024 - Current
Patient Care Counselor Team Lead
American Vision Partners
08.2010 - 08.2024
Optician
Valley Eye Care Center
02.2009 - 09.2009
Optician
EyeCare Plus
07.2008 - 01.2009
Office Manager / Optician
Foothill Optometric Center
03.2000 - 07.2008