Kimberley Alvillar
Glendale
Summary
Dedicated customer service representative with proven skills in complaint resolution and effective communication. Experienced in managing high-volume inquiries and ensuring customer satisfaction through active listening and problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
Glendale
11.2025 - Current
- Assisted customers with inquiries, delivering accurate product information to enhance decision-making.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on services and guided them through the application process.
- Handled high-volume calls and inquiries with a positive demeanor, contributing to a welcoming customer experience.
- Followed up on unresolved issues, ensuring timely resolutions to enhance overall customer satisfaction.
Customer Support Specialist
Pathfinders Staffing
Glendale
06.2024 - 04.2025
- Responded to customer emails and phone calls promptly and courteously, enhancing customer satisfaction and loyalty.
- Documented customer correspondence in CRM to effectively track requests and solutions, improving response efficiency.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained composure during difficult customer situations, applying de-escalation techniques to resolve conflicts and reinforce positive customer experiences.
Customer Care Representative
Progress Residential
Glendale
09.2022 - 03.2024
- Answered customer inquiries over phone and email, providing clear and accurate information to support their needs.
- Resolved customer complaints promptly and professionally.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted customers with rental property inquiries and service information, enhancing their understanding and satisfaction.
- Coordinated and expedited maintenance requests between tenants and service teams, ensuring timely resolution of issues.
- Maintained up-to-date knowledge of company products, services, and promotions.
Skills
- Customer service software
- Call center experience
- Call center procedures
- Inbound and outbound calling
- Live chat support
- Multi-line phone talent
- Issue resolution
- Problem-solving
- Active listening
Timeline
Customer Service Representative
Maximus
11.2025 - Current
Customer Support Specialist
Pathfinders Staffing
06.2024 - 04.2025
Customer Care Representative
Progress Residential
09.2022 - 03.2024