Summary
Overview
Work History
Education
Skills
Timeline
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Kimberley Arteaga

Scottsdale

Summary

Dynamic Surgery Scheduling Coordinator with expertise in HIPAA compliance and patient coordination at James W Foltz, MD, PC. Proven track record in enhancing patient experiences through effective procedure scheduling and insurance verification. Strong attention to detail and teamwork skills contributed to reduced wait times and seamless surgical operations.

Overview

44
44
years of professional experience

Work History

Surgery Scheduling Coordinator

James W Foltz, MD, PC/Focus On Women
02.1996 - Current
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
  • Reduced patient wait times with effective communication between surgeons, staff, and patients.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Unit Secretary

Ravenswood Hospital
08.1981 - 06.1984
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Bachelor of Arts - Psychology/Sociology

Loyola University of Chicago
Chicago, IL
05-1981

Skills

  • HIPAA compliance
  • Patient coordination
  • Insurance verification
  • Procedure scheduling
  • Calendar management
  • Facility coordinating
  • Obtaining authorizations
  • Educating patients
  • Teamwork
  • Attention to detail

Timeline

Surgery Scheduling Coordinator

James W Foltz, MD, PC/Focus On Women
02.1996 - Current

Unit Secretary

Ravenswood Hospital
08.1981 - 06.1984

Bachelor of Arts - Psychology/Sociology

Loyola University of Chicago

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Kimberley Arteaga