Kimberley Donaldson
Payson
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
Work History
General Manager
Check Into Cash
Payson
10.2017 - Current
- Facilitated staff hiring, training, and supervision to maximize performance and productivity.
- Managed daily operations including budgeting, staffing, scheduling, and inventory control.
- Monitored compliance with company policies and state regulations to ensure operational integrity.
- Communicated across departments to enhance customer relations and meet service standards.
- Tracked cash management processes to maintain secure financial practices.
- Lead execution of center goals and objectives aligned with overall operations.
- Supervised budget management, controlling expenses while growing revenue through monthly reviews.
- Resolved customer complaints promptly, maintaining high-quality service delivery standards.
Store Manager
Western Refining
Payson
04.2013 - 10.2017
- Delegated assignments to ensure coverage and uphold store standards.
- Set performance expectations and implemented improvement plans to achieve targets.
- Analyzed store reports to evaluate performance, drive sales, and minimize expenses.
- Established customer relationships to enhance business growth and brand loyalty.
- Managed employee schedules, training needs, and conducted performance reviews.
- Resolved conflicts through open communication and recommended disciplinary actions.
- Oversaw daily operations to ensure compliance with SOPs and safety regulations.
- Balanced sales, reconciled cash, and facilitated banking activities for daily operations.
Education
Certificate - Culinary Arts
Eastern Arizona College
Payson, AZ05.2011
High School Diploma - General
Payson High School
Payson, AZAssociate of Arts - Business
Eastern Arizona College
Thatcher, AZSkills
- Employee training
- Budget management
- Compliance oversight
- Customer relationship management
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Decision making
- Goal setting
- Cash management
- Team leadership
- Financial management
- Customer service
Timeline
General Manager
Check Into Cash
10.2017 - Current
Store Manager
Western Refining
04.2013 - 10.2017
Certificate - Culinary Arts
Eastern Arizona College
High School Diploma - General
Payson High School
Associate of Arts - Business
Eastern Arizona College