Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Kimberly Aguilera

Phoenix

Summary

Customer service expert skilled in handling high volumes of inbound calls and maintaining strong client relationships. Proficient in active listening and multitasking, consistently achieving and surpassing targets in training, sales, and client relations.

Overview

4
4
years of professional experience

Work History

Real Estate Agent

Homesmart Pros Real Estate
PHOENIX
03.2024 - 05.2025
  • Facilitated buying and selling of residential properties for clients.
  • Conducted market research to assess property values and identify trends.
  • Negotiated contracts and agreements between buyers and sellers effectively.
  • Maintained comprehensive knowledge of local real estate regulations and policies.
  • Cultivated strong client relationships through exceptional customer service.

Bilingual Customer Service Representative

Lincoln Heritage Life Insurance
Phoenix
06.2023 - 02.2024
  • Identified and analyzed multilingual customer needs to enhance satisfaction and retention.
  • Collaborated with team members to elevate service quality across departments.
  • Assisted customers with inquiries in English and Spanish, ensuring effective communication.
  • Demonstrated patience and understanding in challenging interactions with customers.
  • Maintained professional demeanor while providing friendly customer service.

Team Member

Chick Fil A Thunderbird
Phoenix
01.2021 - 03.2023
  • Delivered exceptional customer service during peak meal periods.
  • Ensured cleanliness and organization of dining and kitchen areas.
  • Maintained high standards of workplace cleanliness to enhance safety and productivity.
  • Trained new team members utilizing approved materials and information.

Education

Real Estate - Real Estate

Arizona School of Real Estate And Business
Phoenix, AZ
03-2024

Some College (No Degree) - Business

Glendale Community College
Glendale, CA

Skills

  • Market analysis and property valuation
  • Contract negotiation and regulatory compliance
  • Customer relationship management and client retention
  • Time management and effective communication
  • Team collaboration and conflict resolution
  • Bilingual communication and customer service
  • Service quality improvement

Affiliations

  • Church Youth Leader
  • Creative Director and Social Media Specialist

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Real Estate Agent

Homesmart Pros Real Estate
03.2024 - 05.2025

Bilingual Customer Service Representative

Lincoln Heritage Life Insurance
06.2023 - 02.2024

Team Member

Chick Fil A Thunderbird
01.2021 - 03.2023

Real Estate - Real Estate

Arizona School of Real Estate And Business

Some College (No Degree) - Business

Glendale Community College

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Kimberly Aguilera