Kimberly Blaskey
San Tan Valley
Summary
Dynamic customer service professional with extensive experience at Waste Management Company, excelling in conflict resolution and customer relations. Proven track record of enhancing customer satisfaction through effective complaint handling and active listening. Skilled in CRM software and data entry, contributing to team success and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Management Company
04.2025 - Current
- Assisted customers with inquiries and service requests to enhance satisfaction.
- Learned company policies and procedures to provide accurate information.
- Supported team in resolving customer complaints efficiently and effectively.
- Utilized CRM software to track customer interactions and ensure follow-up.
- Engaged in training sessions to develop skills in conflict resolution and communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Drury Hotels
Front Desk Agent
04.2023 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Lead
Walmart
10.2015 - 2023
- Led team in achieving operational goals, enhancing overall productivity and efficiency.
- Trained new associates on best practices in customer service and store operations.
- Coordinated daily scheduling to optimize workforce availability and customer service levels.
- Monitored inventory levels, ensuring timely restocking and minimizing stockouts.
Education
High School Diploma - Generals
Thatcher High School
ThatcherSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Waste Management Company
04.2025 - Current
Drury Hotels
Front Desk Agent
04.2023 - 04.2025
Team Lead
Walmart
10.2015 - 2023
High School Diploma - Generals
Thatcher High School