Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KIMBERLY BOWEN

Phoenix

Summary

Currently employed full-time with a strong desire for professional growth and skill development. Actively seeking new opportunities to leverage acquired skills for success in various roles. Committed to continuous learning and applying knowledge to achieve impactful results in the workplace.

Overview

8
8
years of professional experience

Work History

Business Development Representative

MarketSource
Phoenix
07.2024 - Current
  • Developed and maintained relationships with potential customers to understand their business needs.
  • Identified key decision makers within target companies and initiated contact with them.
  • Built strong relationships with existing customers through ongoing communication.
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Researched industry news, trends and developments related to our products.
  • Participated in product demonstrations, webinars and other marketing initiatives.
  • Responded quickly to inquiries from potential customers via phone or email.
  • Suggested ideas for improving customer experience based on feedback from existing customers.
  • Maintained up-to-date records of customer interactions and communications.
  • Responded promptly to inquiries from prospects regarding products and services offered by the company.

Customer Service Associate

The Home Depot
01.2020 - 01.2024
  • Passionately and diligently served customers with order updates, product information, or services insight. Conducted thoughtful research into customer concerns that led to unique solutions while multi-tasking and speaking with the customer.
  • Consistently exceeds goals for Customer Experience
  • 1H 2022, Ranked in the Top 10% (#223 out of 2340 associates) for Customer Experience
  • 14 HOME Awards:
  • 7 Excellent Customer Service
  • 4 Creating Shareholder Value
  • 1 Doing the Right Thing
  • 1 Building Strong Relationships
  • 1 Taking Care of Our People

Service Desk Supervisor

The Home Depot
01.2017 - 01.2019
  • Cultivated a high-performance team through creating, analyzing, and coaching to productivity reports. Produced schedules to ensure strategic coverage during busy times. Conducted performance reviews semi-annually and managed attendance daily. Fostered teamwork throughout the store by offering expertise with processes to millworks, appliances, receiving, front end, PRO and flooring.
  • Contributed to store receiving awards for 1st and 2nd place as well as improvement awards
  • Analyzed other departments for efficiency opportunities and provided recommendations to store manager

Education

Associates Degree - General Education

Palomar Community College
01.2001

High School Diploma -

Vista Adult Education
01.2000

Skills

  • Ability to work in a fast paced environment
  • Customer relationship management
  • CRM software
  • Communication skills
  • Problem solving
  • Time management
  • Product knowledge
  • Team collaboration
  • Customer engagement
  • Marketing support
  • B2C experience
  • Salesforce
  • B2B background
  • Relationship building
  • Continuous professional improvement
  • Customer feedback
  • Customer satisfaction
  • Team Player
  • Willingness to learn new roles and adapt to change

References

References available upon request.

Timeline

Business Development Representative

MarketSource
07.2024 - Current

Customer Service Associate

The Home Depot
01.2020 - 01.2024

Service Desk Supervisor

The Home Depot
01.2017 - 01.2019

Associates Degree - General Education

Palomar Community College

High School Diploma -

Vista Adult Education

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