Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kimberly Crabtree

Phoenix

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
Claypool
04.2024 - 09.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Shift Leader

Jersey Mikes
Phoenix
05.2020 - 04.2024
  • Trained new employees on procedures and safety protocols in the workplace.
  • Supervised daily operations to ensure efficient workflow and team performance.
  • Resolved customer inquiries and complaints to enhance service quality.
  • Maintained cleanliness and organization of work areas to meet health standards.
  • Implemented company policies to promote a safe working environment for staff.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

General Manager

Subway
Phoenix
10.2017 - 05.2020
  • Managed daily operations to ensure efficient restaurant service and customer satisfaction.
  • Trained and supervised staff in food preparation and customer service techniques.
  • Implemented inventory control measures to maintain stock levels and reduce waste.
  • Developed schedules for staff to optimize labor efficiency during peak hours.
  • Ensured compliance with health and safety regulations throughout the restaurant.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Education

GED -

Camelback
Phoenix, AZ
06-1990

Skills

  • Point of sale operation
  • Transaction processing
  • Quality assurance
  • Customer relationship management
  • Operational efficiency
  • Effective communication

Certification

  • ServSafe

References

References available upon request.

Timeline

Cashier

Walmart
04.2024 - 09.2024

Shift Leader

Jersey Mikes
05.2020 - 04.2024

General Manager

Subway
10.2017 - 05.2020

GED -

Camelback

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Kimberly Crabtree