Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kimberly Gilmore

Phoenix

Summary

Professional and effective employee in various roles. Self-driven, reliable, flexible. Proven track record of success in multiple platforms of communication. Strong ability to work collaboratively, lead teams, or work independently. Adaptable creative problem solver, consistently meets project goals. Adept at managing deadlines.

Overview

13
13
years of professional experience
1
1
Certification

Work History

High School Social Studies Teacher

Leona Schools
07.2023 - Current
  • Conducted regular parent-teacher conferences to keep parents informed of student progress.
  • Developed strong rapport with students by creating an inclusive classroom environment that encouraged participation from all learners.
  • Devised lesson plans reflecting student educational, cultural and language diversity.
  • Assisted in organizing school-wide events such as assemblies or fundraisers which promoted a sense of community among students and staff.
  • Provided one-on-one tutoring sessions for struggling students, resulting in improved comprehension and academic performance.
  • Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
  • Evaluated student performance using district-wide standardized tests as well as formative assessments designed specifically for social studies content knowledge.
  • Implemented differentiated instruction strategies to accommodate varying learning styles and abilities within the classroom.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
  • Participated in professional development workshops and conferences to stay current on best practices in middle school education.
  • Maintained accurate records of student attendance, assignments, assessments, and report cards for administrative purposes.
  • Collaborated with colleagues to develop interdisciplinary lessons, fostering a comprehensive understanding of social studies topics.
  • Enhanced critical thinking skills through debates, group projects, and problem-solving exercises.
  • Boosted student interest by incorporating diverse teaching methods and engaging activities in the curriculum.
  • Utilized technology to enhance student education and grasp of materials.
  • Used computers, audio-visual aids and other equipment to supplement presentations.
  • Administered and interpreted assessment results to determine learners' challenges.
  • Integrated Smartboard and other instructional technologies into classroom.

High School English Teacher

Leona Schools
07.2018 - Current
  • Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
  • Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
  • Boosted students'' reading and writing skills through targeted lessons, group activities, and individualized support.
  • Prepared students for standardized tests by reviewing essential skills, administering practice exams, and providing constructive feedback on performance.
  • Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
  • Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
  • Fostered a love of literature among students by introducing engaging texts from diverse genres, authors, time periods, and cultures.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Developed innovative lesson plans to engage students in English language learning.
  • Kept classroom organized, clean and safe for students and visitors.
  • Utilized data to inform instructional decisions and personalize learning.
  • Provided guidance and mentoring to students regarding academic, social and emotional issues.
  • Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
  • Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
  • Mentored junior editors, enhancing their editing skills and professional development.


Collection Specialist

American Express, AMEX
07.2015 - 10.2017
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
  • Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
  • Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
  • Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Assistance Director of Financial Aid

Independence University
01.2012 - 06.2015
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented regular staff development workshops to ensure up-to-date knowledge of financial aid regulations, application processes, and best practices.
  • Reduced errors in financial aid applications through meticulous review and verification procedures, ensuring accurate awarding of funds.
  • Developed comprehensive training programs for staff members, enhancing their knowledge and skills in the administration of financial aid.
  • Improved customer service standards within the office by developing employee performance goals based on best practices in student support services.
  • Maintained compliance with federal and state regulations by regularly reviewing policies and procedures, ensuring continued funding eligibility.
  • Streamlined financial aid processes by implementing new software and technology, resulting in improved efficiency and accuracy.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Complied with state and federal financial aid guidelines and regulations.
  • Assisted in development of student financial aid plans and packages
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed employee payroll and vacation requests ensuring proper coverage of absent employees were met and pay was correct for all employees.

Education

Masters Education - Education

University of Phoenix
Tempe, AZ
12-2013

No Degree - Licensed Massage Therapist

Southwestern School of Healing Arts
Phoenix, AZ
10-2001

Bachelor of Arts - History, Philosophy

York University Ontario Canada
Ontario Canada
05-1992

Skills

  • Motivational skills
  • Historical analysis
  • Peer collaboration
  • Student engagement

Certification

Certified-6-12 Az Teacher

Specialization: History/SS

ELA National Test : Pass

Qualified to teach English 6-College

FDCPA Certified

ACA Certified

Customer Service/Banking Award: AMEX

Interests

  • Crafting and DIY Projects
  • Experimenting with different creative mediums, like acrylic paint, and watercolor, to expand skills and techniques
  • Creative Writing: Journaling
  • Research on various tops academic, world events, animal discovery
  • Kayaking
  • Camping
  • Dog care and grooming

Timeline

High School Social Studies Teacher

Leona Schools
07.2023 - Current

High School English Teacher

Leona Schools
07.2018 - Current

Collection Specialist

American Express, AMEX
07.2015 - 10.2017

Assistance Director of Financial Aid

Independence University
01.2012 - 06.2015

Masters Education - Education

University of Phoenix

No Degree - Licensed Massage Therapist

Southwestern School of Healing Arts

Bachelor of Arts - History, Philosophy

York University Ontario Canada

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Kimberly Gilmore