Kimberly Johnston
Peoria
Summary
Dedicated Medical Office Assistant with expertise in medical billing and electronic health records. Known for strong problem-solving abilities and effective communication, ensuring timely authorization approvals and accurate patient documentation.
Overview
36
36
years of professional experience
Work History
Medical Office Assistant
Dr. Brar
Riverside
09.2021 - 06.2024
- Coordinated authorization requests with insurance providers for timely approvals.
- Reviewed patient records to ensure accurate and complete information submission.
- Communicated with healthcare professionals regarding authorization requirements and procedures.
- Managed documentation for prior authorizations in electronic health record systems.
- Collaborated with billing teams to resolve discrepancies in authorization processes.
- Monitored authorization statuses and followed up on pending requests proactively.
- Performed administrative duties such as filing, copying, scanning, faxing.
Customer Service Representative
APS. INC
Riverside
08.1988 - 06.1998
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts effectively.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Perris High School
Perris, CA06-1985
Skills
- Medical billing
- Electronic health records
- Insurance authorization
- Patient data management
- medical coding
- patient registration
- customer communication
- problem solving
- attention to detail
- time management
Timeline
Medical Office Assistant
Dr. Brar
09.2021 - 06.2024
Customer Service Representative
APS. INC
08.1988 - 06.1998
High School Diploma -
Perris High School