Kimberly Kelly
Mesa
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
One Source Freight Solutions
05.2009 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- · Prepared and presented quotes, negotiate rates in line with company objectives.
- Flexible to assist other co-workers, cross train when needed.
Customer Service Representative
Mach 1 Air Service INC
02.2008 - 03.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05.2009
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Goal-Oriented
- Data-driven decision-making
- Account development
- Performance Tracking
- Schedule Management
Timeline
Account Manager
One Source Freight Solutions
05.2009 - 03.2024
Customer Service Representative
Mach 1 Air Service INC
02.2008 - 03.2009
Bachelor of Science - Business Administration
University of Phoenix
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