Kimberly Ramirez
San Tan Valley
Summary
Dynamic customer service professional with extensive experience at Taco Bell, excelling in problem resolution and team development. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in order processing and adept at building rapport, driving loyalty, and fostering a positive service environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Intouch Cx
07.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant General Manager
Taco Bell
06.2022 - 07.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Order Picker
Walmart
10.2021 - 10.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
Team Member
Taco Bell
06.2017 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
General Education -
El Monte High School
El Monte, CA06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Order processing
- Team development
- Documentation
- Building rapport
- Order fulfillment
- Shipping and logistics
- POS systems expert
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Intouch Cx
07.2024 - 07.2025
Assistant General Manager
Taco Bell
06.2022 - 07.2024
Order Picker
Walmart
10.2021 - 10.2022
Team Member
Taco Bell
06.2017 - 06.2022
General Education -
El Monte High School
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