Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Weiland

Mesa

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Admissions Support Center

Pima Medical Inst
04.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Maintained detailed records of all support interactions to ensure proper follow-up and resolution.
  • Provided high-quality remote assistance to customers, ensuring timely issue resolution and minimized downtime.
  • Delivered exceptional customer service by consistently exceeding performance metrics and maintaining a low complaint rate.


Studio Director

European Wax Center
10.2019 - Current
  • Oversaw scheduling of team members.
  • Guided, coached and lead teams, delegating tasks and evaluating performance and progression of project pace.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Provided ongoing training and development for media staff.
  • Collaborated with leadership staff to determine appropriate budgets.
  • Applied advanced skills in Zenoti to produce Violet.
  • Conducted research, gathered information from multiple sources and presented results.
  • Processed payroll through he zenoti analytics system
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Master Cosmetologist

Shear Beauty By Shea
10.2016 - 10.2019
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Clinical Lab Assistant/Phlebotomist Technician

Banner Desert Medical Center
05.2013 - 05.2016
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in team-building activities to enhance working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Received and processed stock into inventory management system.

Education

Phlebotomy Certificate -

Pima Medical Institute
Mesa,Az
01.2013

High School Diploma -

Mountain View High School
Mesa, AZ
06.1987

Cosmetology - Beauty Hair Industry

Royal College of Beauty
Mesa, AZ
05.1987

Skills

  • Schedule Management
  • Multitasking Abilities
  • Excellent Communication
  • PPE Compliance
  • New Hire Processing
  • Data Review
  • Upgrading Systems
  • Reviewing Time Sheets
  • Maintaining Employee Records
  • HR Support
  • Remote Support
  • Training and mentoring

Timeline

Admissions Support Center

Pima Medical Inst
04.2023 - Current

Studio Director

European Wax Center
10.2019 - Current

Master Cosmetologist

Shear Beauty By Shea
10.2016 - 10.2019

Clinical Lab Assistant/Phlebotomist Technician

Banner Desert Medical Center
05.2013 - 05.2016

Phlebotomy Certificate -

Pima Medical Institute

High School Diploma -

Mountain View High School

Cosmetology - Beauty Hair Industry

Royal College of Beauty

Similar Profiles

CREATE PROFILE
Kimberly Weiland