Kimberly Welty
Tucson
Summary
Proactive Customer Service Representative/Collections Specialist and Direct Support Professional with expertise in managing high-stress situations and resolving disputes effectively. Skilled in strategic sourcing, empathetic customer resolution, and crisis intervention. Strong problem-solving and active listening abilities enhance client satisfaction and drive business success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative/Collections
GC Services
07.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collections for defaulted student loans.
Direct Support Professional
CCS Inc
08.2011 - 05.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Buyer
Evergreen International Airlines
07.2004 - 10.2010
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative/Collections
GC Services
07.2018 - Current
Direct Support Professional
CCS Inc
08.2011 - 05.2018
Buyer
Evergreen International Airlines
07.2004 - 10.2010
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