Kimberly Whitting
Phoenix
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dollar Tree
Litchfield Park
11.2018 - Current
- Assist the manager in making sure all employees are working as a team in the absence of the store manager
- Perform duties that are required to open and close the store
- Build a quality schedule based on the hours given to allow the store to be productive
- Order and receive incoming product and grocery items
- Manage day to day store operations
- Count cash drawers and coordinated change orders for employees
- Provide excellent customer service
- Manage store inventory
- Coordinate schedules
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
Self Storage Manager
Public Storage
Buckeye
02.2021 - 10.2023
- Managed daily operations of self-storage facility to ensure efficient service delivery.
- Supervised staff to maintain high levels of customer satisfaction and operational efficiency.
- Conducted regular inspections of storage units for cleanliness and security compliance.
- Implemented safety protocols to protect customers' property and enhance facility security.
Home Health Aide
AllCare Home Health
Macon
03.2016 - 06.2017
- Assist clients in maintaining as much independent living as possible, with integrity, by assisting with daily living skills
- Help patients with personal hygiene, dressing, bathing and other daily tasks
- Perform basic health care services for patients including checking vital signs or administering prescription medication
- Help with general light housekeeping
- Make transportation arrangements as needed
- Work with a nurse, personal care aide, a CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals
- Observe and report on patient condition
- Keep up with in-service training
Sales Associate
AllCare Home Health
Macon
03.2016 - 06.2017
- Greeting customers, responding to questions
- Improve engagement with merchandise
- Provide outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
Customer Service Representative
GCA Services Group, Inc
Copperas Cove
06.2015 - 12.2015
- Contact customers via phone to collect defaulted payments
- Confirm payments, refunds, etc.
- Resolve payment and order disputes
- Updated customer file by recording the outcome
Education
General Education Degree - General Education
Black Hawk College
Moline, ILGeneral Education Degree -
Scott Community College
Davenport, IASkills
- Cash Handling
- Assistant Manager Experience
- Store Management Experience
- Inventory management
- Store operations
- Schedule coordination
- Team building
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Self Storage Manager
Public Storage
02.2021 - 10.2023
Assistant Manager
Dollar Tree
11.2018 - Current
Home Health Aide
AllCare Home Health
03.2016 - 06.2017
Sales Associate
AllCare Home Health
03.2016 - 06.2017
Customer Service Representative
GCA Services Group, Inc
06.2015 - 12.2015
General Education Degree - General Education
Black Hawk College
General Education Degree -
Scott Community College