Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Kimberly Williams

Buckeye

Summary

Customer service professional with strong leadership abilities, a passion for helping others, and a proven track record of building meaningful community connections. A quick learner who thrives in dynamic environments, I excel in team collaboration, event planning, and managing high-impact community initiatives. I am eager to contribute to a team where my dedication and ability to engage with others can drive positive experiences and growth.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Community Engagement Coordinator

08.2023 - Current
  • Lead and mentor a team of 12 Ambassadors, managing scheduling, training, budgets and performance development.
  • Develop and execute dynamic summer programming for kids and teens, enhancing community engagement and fostering positive relationships with local schools.
  • Planning and executing signature events, volunteer programs, outreach initiatives, ensuring exceptional experiences for residents and cultivating partnerships with local organizations.
  • Cultivate and maintain partnerships with local stakeholders, volunteers, leadership groups, and drive community involvement.
  • Manage operational logistics, including inventory tracking, event coordination, and budgeting.
  • Proficient in Microsoft Office, database management, and event planning.

Guest Advocate & HR Specialist

Target, Inc.
11.2021 - Current
  • Deliver excellent guest service by anticipating needs, resolving issues, and ensuring a seamless shopping experience at checkout lanes, guest services, and other areas.
  • Serve as the point of contact for onboarding, employee relations, and HR-related questions, including benefits and payroll.
  • Facilitate ongoing training and development for team members, collaborating with leadership to ensure smooth operations.
  • Assist with scheduling and payroll management for the team, and accurate bi-weekly payroll processing.

Data Entry Clerk

CRM Lien Service, Inc.
09.2003 - 07.2004
  • Managed and entered construction-related legal documents such as mechanic’s liens, ensuring compliance with lien rights for materials suppliers and subcontractors.
  • Answered high volumes of customer inquiries, providing timely and accurate information.

Server & Trainer

Millie’s Country Kitchen
05.1993 - 06.2003
  • Delivered outstanding customer service by taking and delivering orders, resolving complaints, and ensuring customer satisfaction.
  • Trained new employees on company procedures, leading training sessions for incoming staff members.
  • Managed operations and acted as Person in Charge (PIC) in the absence of management.

Administrative Assistant

ISYS Solutions, Inc.
04.2002 - 05.2003
  • Supported the Vice President of Administration by managing administrative tasks and maintaining office operations.
  • Entered medical case codes into CaseTrakker, supporting payroll processing for the medical team.
  • Coordinated company functions and managed a high volume of incoming calls, ensuring smooth operations.

Administrative Assistant, Facilities

Tickets, Inc.
02.2000 - 01.2002
  • Assisted the Facilities Manager with office organization, communications, and event planning.
  • Managed corporate meeting logistics, office safety protocols, and ergonomics.
  • Answered a high volume of calls and handled receptionist duties, including managing office files and technology.

Reservationist

Grand Prix Tours, Inc.
01.1999 - 06.2001
  • Managed a high volume of calls related to NASCAR, Winston Cup, Formula One, and IRL tour bookings.
  • Led public relations efforts by escorting tours, creating promotional materials, and managing vendor relationships.
  • Trained new employees on tour operations and company procedures.

Education

High School Diploma -

La Mirada High School
La Mirada, CA
06-1995

Skills

  • Exceptional customer service and relationship management
  • Team leadership and staff training
  • Event planning and community engagement
  • HR support, payroll, and benefits coordination
  • Proficient in Microsoft Office Suite, database management, and scheduling software
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills

Training

  • Event planning and community engagement
  • HR support, payroll, and benefits coordination
  • Proficient in Microsoft Office Suite, database management, and scheduling software
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills

Certification

CPR Training, Food Handlers, Abuse training

Timeline

Community Engagement Coordinator

08.2023 - Current

Guest Advocate & HR Specialist

Target, Inc.
11.2021 - Current

Data Entry Clerk

CRM Lien Service, Inc.
09.2003 - 07.2004

Administrative Assistant

ISYS Solutions, Inc.
04.2002 - 05.2003

Administrative Assistant, Facilities

Tickets, Inc.
02.2000 - 01.2002

Reservationist

Grand Prix Tours, Inc.
01.1999 - 06.2001

Server & Trainer

Millie’s Country Kitchen
05.1993 - 06.2003

High School Diploma -

La Mirada High School

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Kimberly Williams