Kimora Metoyer
Surprise
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
03.2025 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and other equipment, ensuring proper functionality and safety protocols.
- Assisted in inventory management by restocking supplies and monitoring product freshness regularly.
- Engaged customers in a friendly manner, fostering a welcoming atmosphere within the store.
- Participated in training sessions, learning new products and techniques to improve beverage preparation skills.
Specialty Sales Associate
Target
01.2025 - 12.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Developed in-depth knowledge of merchandise to provide informed recommendations.
- Executed visual merchandising standards to maintain appealing store displays.
- Collaborated with team members to meet sales goals and improve customer satisfaction.
- Managed inventory processes, ensuring accurate stock levels and organization.
- Trained new associates on operational procedures and customer service techniques.
- Maintained an up-to-date knowledge of industry trends and emerging products, sharing insights with colleagues and customers alike.
Shift Manager
McDonald's
07.2022 - 02.2025
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Coordinated staff schedules to optimize labor costs and maintain service levels during peak hours.
- Implemented inventory management strategies to reduce waste and ensure product availability.
- Conducted performance evaluations to identify training needs and enhance employee development initiatives.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty towards the brand.
- Monitored food safety practices, ensuring compliance with health regulations and company policies.
- Analyzed sales reports to inform staffing decisions and improve overall store performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2027
Skills
- Customer service
- Beverage preparation
- Inventory management
- Staff training
- Sales strategies
- Visual merchandising
- Health compliance
- Team leadership
Certification
BLS CPR Certification
Timeline
Barista
Starbucks
03.2025 - Current
Specialty Sales Associate
Target
01.2025 - 12.2025
Shift Manager
McDonald's
07.2022 - 02.2025
Associate of Applied Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College