Kinley Merrill
Gilbert
Summary
Collaborative-leader with a proven track record at Swig, adept in top talent recruitment and fostering staff development. Excelled in maximizing operational excellence and enhancing product offerings, demonstrating exceptional strategy implementation and team motivation. Skilled in troubleshooting and new hire training/onboarding, contributing significantly to organizational growth and employee satisfaction.
Overview
3
3
years of professional experience
Work History
General Manager
Swig
08.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Shiftlead
Swig
09.2023 - 08.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
Crew Member
Bahama Bucks
05.2022 - 05.2024
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
Team Member
Swig
06.2023 - 09.2023
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Education
Associate of Arts - Exercise Science
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2026
Skills
- Top talent recruiting, hiring, and retention
- Performance evaluations
- Staff training and development
- Strategy
- Team player
- Client relations
- Troubleshooting expertise
- Staff motivation
Timeline
General Manager
Swig
08.2024 - Current
Shiftlead
Swig
09.2023 - 08.2024
Team Member
Swig
06.2023 - 09.2023
Crew Member
Bahama Bucks
05.2022 - 05.2024
Associate of Arts - Exercise Science
Maricopa Community Colleges, Chandler-Gilbert Community College
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