Kira Bergstrom
Phoenix
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Manager
The Mercer
02.2025 - 08.2025
- Hired staff and trained each role, building a team from the ground up.
- Collaborated on pre-launch concept development including menu design, plating standards, and service protocols.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Lead Server
Wren and Wolf
11.2021 - 02.2025
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Drove $500k in annual sales with $1.5k-2k average daily sales through upselling and personalized service.
Server
Don Woods Say When
06.2021 - 11.2021
- Supported high-volume operations while ensuring elevated guest experiences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Manager
Simply Smashing
06.2020 - 06.2021
- Developed and maintained relationships with suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved marketing to attract new customers and promote business.
Education
Bachelor of Arts - Social Work
Northern Arizona University
Flagstaff, AZ05-2017
Skills
- Effective conflict resolution
- Coaching and mentoring
- Time management
- Customer service
- Team leadership
Timeline
Manager
The Mercer
02.2025 - 08.2025
Lead Server
Wren and Wolf
11.2021 - 02.2025
Server
Don Woods Say When
06.2021 - 11.2021
Manager
Simply Smashing
06.2020 - 06.2021
Bachelor of Arts - Social Work
Northern Arizona University